Lodges in Mexico and Central America

"Staff was great, beauty all around from the lobby to the beach and pools. "

"Yes"

"Was fine, expected more! Has a historical appeal but also seemed dated. Felt more 3-star. Would’ve rated it higher if staff had better customer service skills."

"If I had to choose again, I would book a different hotel. The pricing was fair, and I understand you often get what you pay for, but the overall experience was disappointing. We arrived late the first night and went straight to bed because we were exhausted. The next morning, I noticed stains on the sheets and what appeared to be mold or fungus on three out of the four pillows. It was spread across the pillowcases and was extremely concerning from a health standpoint. And there was no hot water . I reported this immediately, and the hotel did upgrade us to an ocean-view room, which I appreciated. However, the issues continued. In both rooms: • There were no washcloths provided. • The lotion dispenser was empty. • In the upgraded room, I again noticed mold on a pillow the next morning. "

"We love this company! Service is exceptional and the staff always make us feel at home. We have used this brand on numerous occasions for 10+ years now and we keep coming back. LOVE IT!!"

"It is a Barcelo vacation club. Members have privileges we do not get. The room was nice and wait staff was nice. The front desk personnel were not very helpful and difficult to get in touch with. The food was not great but cultural. The reservation system is not good. We had to eat the buffet every day except day 1 where we had to do a sales presentation. Biggest downfall was the steps. It is built like a mayan temple. Long time members of Expedia and we were not impressed. Beach was nice but the ocean was too rough so maybe a different beach location."

"A great hotel with quirky design features, a good location near the central shopping area and museums, and a nice rooftop bar and restaurant."

"Yes"

"Everything was as always clean , neat and organized, and most importantly the locations is super convenient, I will stay here again "