Search Hotels with Room Service in Tulum

"The staff and location of Alaya is what makes this property an amazing stay. Stefan from the front desk was very friendly and helpful. He guided us through the best tourist spots, dining options and accommodated all of our requests making us feel like VIPs. The yoga and soundbath session was also extremely relaxing! Thank you -Santosh K."

"Was ok, no upgrade "

"Absolute paradise. This is a spectacular beachfront hotel, and by far exceeded our expectations. We stayed in the beachfront rooftop room with a jacuzzi, which was a stunning room - probably the best room we've ever stayed in. The view was a dream. When it was too hot for the beach, we sat on the balcony, sipping drinks and looking out over the turquoise sea. We came to celebrate a special birthday, and when we arrived, the hotel had decorated the room and placed a chilled bottle of sparkling...

"My family just returned from a week-long vacation at the Mereva and it was absolutely fabulous. The staff were super friendly, attentive and incredibly helpful. The included breakfast was heavenly and generous — from the lattes to the fruit bowls to the myriad ways to order your eggs. The property itself offers a beautiful, secluded boutique resort experience — exactly we wanted. The beds were comfortable, the view from our room was spectacular. I can’t recommend this place enough. The...

"Unreal. "

"The Property owner was very nice & informative. The hotel was private & the accommodations were charming. Will stay again soon!"

"Can't recommend it enough. The staff are amazing and so caring. The food was (particularly the steak tacos) lovely, and it's in walking distance to several great bars and coffee shops. We will definitely be coming back."

"Great hospitality. "

"If it was out of 10, we would give it 7.5. The facility is nice, jetted tub in the room was nice! Great size, we had a balcony, and stand in rainfall shower. The shower door didnt stay closed though, so the bathroom floor often got wet. Also, there was some water damage in the room that should be addressed. The breakfast was good, but we didn't enjoy the food thoroughout the day so much. But we do understand this can be a preference. Staff was nice. The pool was nice. The beach on the property...

"The staff was very nice and did a very efficient check-in and out. Very appreciate. What only thing can complain is, the hostel provide the information on the hotels.com page says that they dont provide the check-in service after . I called the hotels.com service to make the call to double check if they can accept check-in after the midnight. Hotels.com wasted my 20 mins- international call and told me all the 2 phone number registered is not answering. I asked for the number in case to call...