โรงแรมและที่พักในแคนคูน

"The hotel was amazing especially for the price. Staff were all awesome, kind and helpful. The room was very nice and clean. The beach was also really nice despite the ongoing issues of Sargassum (seaweed) overtaking Mexico waters. The pools were also very clean with a nice variety of locations around the property. The food was also pretty good as well - a little expensive, but its a resort!"

"This is a great hotel with awesome views on the beach. Will definitely be coming back."

"Vacation resort they want to sell their product"

"The hotel itself was good, and I enjoyed the food throughout my stay. However, the service experience was inconsistent. Some staff members were helpful, but communication was often difficult, which made certain interactions frustrating. My biggest disappointment was the beach. Large amounts of sargassum were allowed to accumulate, and there appeared to be little to no effort made to clean or manage it during my stay. As a result, the beach was far less enjoyable than expected and significantly...

"Very great property!"

"The hotel and the people are so great"

"Excelentes instalaciones"

"Amazing everything"

"Lugar excepcional, personal muy atento habitación limpia y bonita, decoración increíble, habitación con salida a la alberca. Me gustó mucho recomiendo!!"

"便利な場所にあり、部屋も広く、快適に過ごせました。オールインクルーシブではありませんが、近くにショッピングモールがあり、レストランも多いので、食事も困りませんでした。朝食は美味しく、種類も豊富で、良かったし、屋上のプールも快適でした。専用のビーチは無いので、ご注意を。"

"Habitación espaciosa y limpia. Todo funcionando al cien. Felicidades al mesero de room service, magnífico servicio!"

"Estoy sumamente agradecida con el gerente de Operaciones del hotel, Michel Fernández, ya que pudo ayudarnos con una confusión en nuestro paquete vacacional. El servicio al cliente fue excelente. Nos sentimos muy seguras en todo momento, especialmente con los niños. El servicio de salvavidas fue de lujo; estuvieron muy pendientes de mi hijo, lo que me permitió descansar con tranquilidad. La comida fue muy buena y variada. Alberto, manager de restaurantes; siempre estuvo atento a que estuviéramos...

"Musical noisy until 2 am, very bad night."

"My stay at SLS Cancun was extremely disappointing. During my stay, I kept my wallet containing cash inside the room safe. Two days later, I opened the safe and discovered that $150 USD was missing. Given that the wallet had been stored in the safe, this was very concerning. What made the situation even worse was the hotel's response. After reporting the issue, I received little communication from management. On the day of checkout, I had to seek out staff myself for an update. Nobody proactively...

"Habitación limpia"

"checking in was very easy even we came very late after midnight, staff very nice, hotel like an museum very cozy, feel warm quiet and area quiet, very clean, bathrooms big and clean, staff cleans room everyday and change bed sheets everyday, and nice size swimming pool not deep very good for kids, location close to lot of activities, mall, restaurants, no laundry in hotel but there is close one in the area. the only down size thing only 4 option in breakfast but it was delicious and enough...

"This was our third time at this hotel. The service is very nice. Our first room was a complete disaster. No towels, no TV, no phone, and most importantly, no air conditioning. After two days of complaining about the heat at night, they finally offered us another room... smaller, of course. But the air conditioning did work. The food isn't the best, with little variety for children. Just hot dogs, quesadillas, and mac and cheese. There are few evening activities. The beach towel service was awful...

"The location was perfect, Beautiful view from the pool to the beach. Even though it wasn’t clean but we expected the sargassum seaweed season. I dislike that we had a room with a view to where they were doing construction work of the property. Breakfast choices were perfect and delicious. The restaurant was great. They made our stay very enjoyable. Anyone who wants to stay here won’t regret it. Thank you!"