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"First floor has very loud ice machine "

"Hotel was beautiful and clean. The staff was super friendly and accommodating. The spa was amazing. Every restaurant was absolutely delicious and worth the all inclusive, they did not disappoint. We can't wait to go back!"

"The resort has excellent food options. Plus the entertainment here is amazing for children of all ages and adults too. The staff is very friendly and does an excellent job in servicing the guests. The property is very clean and is constantly maintained. The ambience here is very welcoming. If you are looking for a all-inclusive family, friendly experience, this is the place to be."

"Beautiful resort in really good condition. apparently refurbished in 2019 and still looking great with no aesthetic issues you would find in a 'tired' resort. the lobby is so tastefully done and much more warm and welcoming than others, including the Jalisco. We stayed here in 2010 and really liked the feel and how much entertainment there was. this time we had our kids and they loved the beach and felt safe walking around on their own. with the time of year the pools were really warm so not really refreshing. the swim up bar was better as there was more shade. the ocean was reallly warm for us but so nice to be in. Food was good with a nice selection in the buffet. we didn't try the steak house because of the wait time but found the italian restaurant was fantastic (and a really good steak there). Room was modern, AC worked well but sometimes stopped coming on and you had to turn off/on or open the sliding door then close again for it to kick in. ceiling fan was like a washing machine running. beds were too hard for my liking but everyone else seemed to enjoy them. bathroom was nice with a spacious shower. had to ask for more TP or towels sometimes but generally housekeeping was good. Entertainment was fun with lots of music and performances. really cool that you can go over to the Riu Jalisco for the Friday white/neon parties. we walked along the beach to get there instead of waiting for a bus. Would totally recommend Riu and loved visiting for a second time!"

"Muy amables todo el personal y muy limpio "

"Everything was excellent! Highly recommend this lovely gem."

"Was a really good stay! Nothing to complain about, hopefully be back next year!"

"The property was extremely well maintained. The beach is beautiful and you can walk for miles in either direction. There is no seaweed problem in Puerto Vallarta! Food options at the hotel are delicious but for a stay longer than 5 days you will likely repeat meals. The Italian "pop-up" pizza and pasta was outstanding. Service was great poolside and at the restaurants."

" Espectacular "