6/10 พอใช้
Katia
เดินทางกับคู่รัก
19 ม.ค. 2026
ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด
The property is very pretty with a view of volcano from the pool. We enjoyed having multiple thermal pools on the property and especially loved having our own private thermal pool, which was a great way to relax at the end of the day. The location is also very convenient and close to everything in the area.
Our overall experience was mixed. The food was fine but nothing memorable. The staff was very attentive and accommodating. Our room was comfortable and they left us with snacks and a bottle of wine, which was a lovely welcome. We did encounter a significant issue with ants in the room, especially on the desk, nightstands and bathroom counter, to the point where we couldn’t put our things down. Not just a few ants - it was an infestation. There was a sign in the room saying ants were a part of staying in the rainforest, which made it seem like this was normal. We ended buying cleaning wipes and wiped down all the surfaces which seemed to get rid of most of the ants, but it gave us the impression that the room hadn’t been properly cleaned. We didn’t encounter this issue at any other hotel on our trip, which made it stand out.
Katia
เข้าพัก 3 คืน, มกราคม 2026
