โรงแรมและที่พักในTulum

"The place was great in many ways, however we felt bated with the deceiving photos on Expedia showing a beach front resort. There were only 2 photos of the secretes we stayed at for our honeymoon. All other photos are of their sister resort Kumar and the beach club. When I booked this place we were expecting pools showing a beach backdrop. No beach in site. It was rather funny honestly thinking how many other people have done the same thing. Kicker is they bring you to the sister resort and show...

"This was the most perfect resort ever. Everything was amazing!"

"We had issues with the room since the check in. Door unable to open. Got stock inside the room, ac turned off and when back ri the room at night, floor was wet and bed linen damp, documents damp, when asked for the car with 2 hours ahead the car never arrived until we got the the Fd to requested again. Great customer service."

"This is my honest review for the 5 days my family and I stayed at the resort. The staff were friendly and helpful. The food was great. The pools were great too! We got the family selection with the rooftop pool and my kids loved it and it was great! But there was alot of miscommunication between the staff. Before you book they send you a list of what you want and need for the room. I didn’t not recieve anything on the list. I had to request it more than 3 times before I got some of the items....

"Amazing place i spent my honeymoon there, everything was clean and organised, rooms are well cleaned always, food is soo good. I love TRS"

"Had a wonderful time with my family loved staff"

"Everything was phenomenal. I enjoyed my entire stay. The staff was top tier and friendly."

"Nos hospedamos del 1 al 4 de julio, cuatro adultos y dos niñas de 5 y 7 años, y la experiencia superó por completo nuestras expectativas. Las instalaciones son excelentes, la comida deliciosa y las habitaciones amplias, impecables y muy cómodas, con el minibar siempre abastecido. El buffet del World Café destaca por su gran variedad y calidad. Sin embargo, lo que hace verdaderamente especial a Dreams Tulum es su gente. Desde nuestra llegada recibimos un trato cálido y auténtico que nos hizo...

"Amazing staff 10/10"

"Property had his glamorous days. The poor condition outside, very dirty, water for bathing was the worst. Water smells really bad, also there was couple morning that was very hard to breathe the outside smells. Staff was great, couldn't be happier with them. Overall it need to be addressed alot to be considered a great place to visit."

"Worst stay. Beds felt like a water bed. Hotel also doesn’t respond to emails if you have enquiries "

"Had an amazing experience! Especially the staff were so helpful! Jorge- the manager- made our experience top notch! He was such a great man! Food was delicious! Could not use the beach due to algae season but pools were great! Spa was incredible- great service. The only thing we did not like is the their sales manager’s attitude! I think his name was Scott. He was the responsible person of the membership experience. Our concierge Monica was amazing! Always smiling and very helpful! Dont forget...

"I had to argue with the hotel over the pet fee. According to the pet policy at the time of my booking, it stated: “Pets allowed for an extra charge of USD $20 per accommodation, per night.” However, when I checked in, the hotel tried to charge me USD $20 per pet, per night instead. It was only after I told them I would contact American Express to dispute the charge that they agreed to honor the pet policy as it was advertised. I noticed the hotel has since updated its policy to USD $50 per...

"It is not very common to find the perfect hotel; I give Riviera Maya a 99%. We had the privilege of not only enjoying the adult only hotel where we stayed at but all of the other five hotels at Riviera Maya. Food was excellent, amazingly clean; but what made the experience unique was the staff. Every single staff member was friendly, helpful, and doing it all with great attitude. From the ladies that cleaned our room, to the man who helped with the TV, the women who resetted the safe for us, the...

"Great location, close to tourist attractions. Staff was great and overall had a great time. Would definitely stay here again 😊"

"Great place, amazing hospitality, perfect location and excellent value for money! Would highly recommend!"

"Me encantó el hotel todo muy lindo"

"What can I say except WOW! Our group had an incredible vacation! The service was top notch. From Rulo, Gustavo, Patty and Kaleeb. And thank you to all the staff members. The food was absolutely delicious. I can’t wait to plan another Trobbu vacation."

"Staff were amazing, pool was great, the room was really cute. AC and the ceiling fan combo were great after spending time outdoor in the sun. We did have issue with AC dripping water but when I told the concierge Enrique, he took care of it right away and we had no issue afterwards. However the breakfast was too salty we skipped the other day even when it was included in our bill. (I would only recommend the pancakes!) The water pressure was really bad it was just dripping. It was little...