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"Very friendly and helpful staff, spacious room with an amazing view, tasty breakfast."

"It was one of many visits to the Strand and Covent Garden, and the hotel always is a great consistent standard. The staff are always helpful, the room excellent and the breakfast great. It was busy but there are other times people can go to breakfast than between 9am and 9:30am. "

"Great gym and spa facilities. Nice to have a Nespresso in the room. Great location. My room window faced into the internal hotel courtyard area, not ideal. Pillows were hard, otherwise the bed was comfortable. No hair conditioner in the bathroom. "

"It's not necessarily a family friendly hotel. We paid a lot for our rooms and we had trouble in one with different things but wasn't fixed after asking. We may have missed the advertisement but we took this hotel for the pool yet the kids only had 1 hour block when they could swim and it was at the weirdest non kid friendly times. It's beautiful rooms and hotel. Location seemed to be good as well. Wouldn't recommend for families."

"Generally ok, but trip was spoilt by 3 fire alarms, one interrupting our breakfast. Our room was very warm, we couldn’t turn the heating down so had to sleep with the window open and listen to traffic noise "

"Yes fully"

"Location is premium! Very close to the train station in town, and has many large shopping malls around that area. Chinatown is just across the street that has lots of good restaurants! Unfortunately, all restaurants in the mall close early! The property is old, but well-maintained and clean. Wi-Fi speed is slow!"

"Great service!"

"Lovely hotel, staff very helpful/friendly and great breakfast"