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Holiday Inn Knoxville N - Merchant Drive

2.5 star property

Choose dates to view prices

Shopping on-site, dry cleaning/laundry services and a gym are just a few of the amenities provided at Holiday Inn Knoxville N - Merchant Drive. Take some time to relax at the on-site spa. Free in-room WiFi and a business centre are available to all guests.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Room options

Available filters for rooms
Showing 9 of 9 rooms

King Room - Mobility Access Tub - Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

2 Queen Standard Access Tub

  • Sleeps 4
  • Free Wi-Fi

Premium King Room

  • Sleeps 4
  • Free Wi-Fi

Comm Access King Standard Room

  • Sleeps 2
  • Free Wi-Fi

Standard Room with Two Queen Beds

  • Sleeps 4
  • Free Wi-Fi

1 King Standard Access Shwr

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • Free Wi-Fi

Standard King Room

  • Sleeps 2
  • Free Wi-Fi

1 King Standard Access

  • Sleeps 2
  • Free Wi-Fi

2 Queen Standard Access

  • Sleeps 4
  • Free Wi-Fi

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About the area

Inskip, a neighbourhood in Knoxville, is home to Holiday Inn Knoxville N - Merchant Drive. Tennessee River and High Ground Park reflect the area's natural beauty and area attractions include Knoxville Zoo and Bounce USA. Looking to enjoy an event or a game? See what's going on at Neyland Stadium or Thompson–Boling Arena. Visit our Knoxville travel guide
Map
5634 Merchants Center Blvd, Knoxville, TN, 37912

What's nearby

  • The Hill at the University of Tennessee in Knoxville, Tennessee.
    University of Tennessee
    6 min drive - 9.5 km
  • Neyland Stadium
    Neyland Stadium
    7 min drive - 10.9 km
  • Thompson–Boling Arena
    Thompson–Boling Arena
    8 min drive - 11.2 km
  • Knoxville Expo Center
    18 min walk - 1.6 km
  • Knoxville Convention Center
    6 min drive - 9.2 km

Getting around

  • Alcoa - Knoxville Airport (TYS)
    22 min drive

Restaurants

  • McDonald's
    6 min walk
  • Cracker Barrel
    14 min walk
  • Popeyes Louisiana Kitchen
    19 min walk
  • Austin's Steak & Homestyle Buffet
    13 min walk
  • Cheddar's Scratch Kitchen
    3 min drive

About this property

Holiday Inn Knoxville N - Merchant Drive

Hotel near University of Tennessee
Shopping on-site, dry cleaning/laundry services and a gym are just a few of the amenities provided at Holiday Inn Knoxville N - Merchant Drive. Take some time to relax at the on-site spa. Free in-room WiFi and a business centre are available to all guests.
You'll also enjoy perks such as:
  • A seasonal outdoor pool
  • Free self-parking
  • Motorhome/coach/lorry parking, a 24-hour front desk and a lift
  • A front desk safe, luggage storage and a computer station
Room features
All 123 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and free weekday newspapers.
Other amenities include:
  • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
  • Bathrooms with shower/bath combinations and hairdryers
  • Balconies, on-request microwaves and premium channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Full-service spa
  • Gym
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Cable/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 9 kg per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per night.
Cots (infant beds) are available for USD 10 per night

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Holiday Inn Knoxville N - Merchant Drive have a pool?

Yes, this property has a seasonal outdoor pool.

Is Holiday Inn Knoxville N - Merchant Drive pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 9 kg per pet. There's a fee of USD 20.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Holiday Inn Knoxville N - Merchant Drive?

Self-parking is free at this property.

What time is check-in at Holiday Inn Knoxville N - Merchant Drive?

Check-in start time: 3 PM; check-in end time: 7 AM.

What time is check-out at Holiday Inn Knoxville N - Merchant Drive?

Checkout is at 11 AM.

Where is Holiday Inn Knoxville N - Merchant Drive located?

Located in Inskip, this spa hotel is 1 mi (1.6 km) from Knoxville Expo Center and 3.1 mi (5 km) from Victor Ashe Dog Park. University of Tennessee and Knoxville Children's Theatre are also within 6 miles (10 km).

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Reviews

Holiday Inn Knoxville N - Merchant Drive Reviews

7.6

Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 139 out of 573 reviews
Rating 8 - Good. 245 out of 573 reviews
Rating 6 - Okay. 131 out of 573 reviews
Rating 4 - Poor. 34 out of 573 reviews
Rating 2 - Terrible. 24 out of 573 reviews

Reviews

Verified

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities
Great Customer Service!! My husband left a pair on sneakers at in the room after we checked out. I received a text message alerting me and them offering to ship to me. We will be back to this hotel only when visiting Knoxville.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Brittanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Stay
Stayed 1 night in May 2026
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overnight on the way to destination. Slept well. All the three of us needed or wanted.
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

beg bug!

It is a very nice hotel and the staff is very friendly. But be careful! Bed bugs! My entire arms is swollen..
Verified

6/10 Okay

Matty Boy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Hotel close to interstate and restaurants.

Hotel staff was friendly and helpful. Very nice breakfast. Location was convenient to downtown and restaurants.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Do not get a room facing the freeway

Do not get a room facing the freeway. Very poor noise mitigation. There are better choices in the area
Verified

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort

Nice hotel for the price.

Hotel was good and clean, room carpet and bathroom need up-dating, breakfast was very basic, nice staff.
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TOPS in Knoxville!

Always a wonderful stay at this Clarion hotel. This hotel is, without a doubt, the best deal in Knoxville. Comfort, cleanliness, and overall satisfaction, it's TOPS!
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very personable staff, enjoyed the stay.
Verified

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there for mix of business and pleasure - very pleasant folks and clean, neat and well lite
Verified

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overnight spot

Great spot for overnight.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were on vacation -this was top of the line budget hotel!
Verified

4/10 Poor

Don

Disliked: Staff & service, property conditions & facilities, room comfort

A No Sleep Hotel

My room was on the East side of the building facing Interstate 75. The bumper to bumper truck traffic all night kept me awake all night. The only employee was a young girl in her early 20's and couldn't be found, Tried to use the recliner chair but it was broken and locked in an uncomfortable position. Would I stay here again.......absolutely not.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay there. Great rooms,breakfast, and staff.
Verified

8/10 Good

Lynn

Liked: Cleanliness, staff & service

A good room for a great price.

My friends and I were visit the area for my first time and somehow I was put in charge of booking the room. I got so lucky with my choice. While the room was small t was clean and well taken care of. The only negative was the odor of chlorine in the water and the dry skin as a result. Amber was a sweetheart and directed us to a few local places to have fun and it was much appreciated. I would definitely stay here again. Fingers crossed they refill the Coke Zero in the vending machines.
Verified

4/10 Poor

Pawel

Disliked: Staff & service
Nominal free wi-fi, but I was not able to make a connection. Very poor breakfast.
Verified

8/10 Good

Jo

Liked: Cleanliness, property conditions & facilities, room comfort

Clean, friendly hotel across street from shopping

Very clean, comfortable and spacious rooms. Friendly courteous staff
Verified

8/10 Good

nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, Great value!

The hotel staff were friendly, the hotel was clean and the complimentary breakfast was great. The decor is dated and we had a room that faced the highway- which was a little loud. Luckily, we had a white noise machine that canceled that out! Overall, we would stay again!
Verified

6/10 Okay

C

Liked: Staff & service

Decent hotel

I've stayed at another clarion that was better. We checked in a little early and the room given to us was not finished yet by the maid. In fact the maid started cleaning before check in and must have went to break because she left the door open and the maid cart in front of it. They also left the balcony door open letting bugs into the room from the bushes outside.
Verified

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay some where else

It was not a pleasant stay the first two and a half days there cable and internet was shut off according to the front desk no refunds were to be given for inconvenience.
Verified

6/10 Okay

J

Disliked: Cleanliness, property conditions & facilities, room comfort

Needs updating!

The curtains were torn & would not open or close correctly. We were stuck with the half open curtain & window. The bedding had holes & thread was worn completely through. We asked for a different room. The manager told us she could move us to a room with a leak in the bathroom instead.
Verified

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice Hotel but the TV and WiFi went out and stayed out all night. Was still out at check out time.
Verified

4/10 Poor

Sue

Disliked: Cleanliness, property conditions & facilities, room comfort

Old, shabby, faded, and wrong.

Listing says rollaway beds avaulable free... The don't even HAVE rollaway. I noted our request in the booking. Apparently, nobody reads the notes, because they could have called or emailed me to alert me. We ended up with a kid on the disgusting floor. Old beds, old bedspreads, stained carpet, a/c barely worked.
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheerful staff & the Rolling Stones

We had been on a long road trip between a destination wedding and delivering a car to a relative. We were exhausted, nerves fried from the traffic, and knowing the next day we would be going home. Pull in to the drive to the hotel and see Red Lobster and the most beautiful sight ever ... an IHOP within walking distance. Walk into the lobby and am greeted by happy staff and the Rolling Stones playing on the radio. Not ashamed to say that it had been a HORRIBLE trip so far and nearly wept with relief. The bed was perfect, pillows were a little tiny though.
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Would recommend this hotel to anyone passing through or planning to stay in Knoxville.