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The Sultan Hotel & Residence Jakarta

4.5 star property
Families find a peaceful retreat near Gelora Bung Karno Stadium, where spacious accommodations complement refreshing pool time and playground adventures

Choose dates to view prices

The Sultan Hotel & Residence Jakarta offers a quiet escape near Gelora Bung Karno Stadium. Enjoy shopping, coffee, spa treatments, and dining at three restaurants. Free WiFi and outdoor pools make it perfect for family stays.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Early check-in subject to availability

An early check-in fee will be charged

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 17

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for IDR 750000 per day.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 325000 for adults and from IDR 150000 for children
  • Airport shuttle fee: IDR 700000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 750000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 220008472676

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Frequently asked questions

Does The Sultan Hotel & Residence Jakarta have a pool?

Yes, this property has 2 outdoor pools.

Is The Sultan Hotel & Residence Jakarta pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Sultan Hotel & Residence Jakarta?

Self-parking is free at this property.

What time is check-in at The Sultan Hotel & Residence Jakarta?

Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at The Sultan Hotel & Residence Jakarta?

Checkout is at noon.

Does The Sultan Hotel & Residence Jakarta provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 700000 per vehicle applies.

Where is The Sultan Hotel & Residence Jakarta located?

This family-friendly Jakarta hotel is located in the business district, within a 15-minute walk of Balai Sidang Jakarta Convention Center and Gelora Bung Karno Stadium. Pacific Place and JKT48 Theater are also within 15 minutes. Istora MRT Station is 13 minutes by foot and Senayan MRT Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

7.6

Cleanliness

7.6

Location

8.2

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 155 out of 548 reviews
Rating 8 - Good. 241 out of 548 reviews
Rating 6 - Okay. 97 out of 548 reviews
Rating 4 - Poor. 40 out of 548 reviews
Rating 2 - Terrible. 15 out of 548 reviews

Reviews

Verified

10/10 Excellent

Shalini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and close to the convention center. Excellent decor and dining options
Stayed 4 nights in Sep 2024
Verified

8/10 Good

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
I lilke that the hotel even when it is quite old, still keeps most of things well, i would recommend to review more their equpment at the rooms as they look quite old, but in general for the prices it was good
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Rajat

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property is somewhat older, it offers clean, spacious rooms, an excellent breakfast, a variety of dining options, an on-site spa, an ATM, a gym, and a pool. You won't regret your decision to stay here!
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are friendly and helpful, excellent service. But the hotel seems too old and aged.
Stayed 3 nights in May 2024
Verified

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Easy to have dinner around the hotel Bad: hard to call Car by Grab or Gojeck Why my booking not including breakfast
Stayed 4 nights in Sep 2024
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old but not round down. Very good hotel and location to access the JCC Convention Center via underground tunnel. Only 400 meters away. Very practical. Staff is very nice and accommodating.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Jonguk

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Jonguk

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 4 nights in Aug 2023
Verified

8/10 Good

WAI HUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room with good price, many facilities and good vibes
Verified

10/10 Excellent

Jonguk

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. You can reach any place from here
Stayed 1 night in Jun 2023
Verified

4/10 Poor

H

Disliked: Cleanliness, property conditions & facilities, room comfort
Very Old Hotel...
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good with Indonesian tradition.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

TEH SOB

Liked: Cleanliness, staff & service
All services and their hospitality made me comfortable and happy. If I have another chance to visit, I will choose the hotel again.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Jonguk

Liked: Cleanliness, staff & service, amenities
Staffs are kind
Stayed 3 nights in Mar 2023
Verified

8/10 Good

Jonguk

Liked: Staff & service
Disliked: Property conditions & facilities
walkable
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

ALFREDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Indonesian
Stayed 6 nights in Mar 2025
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated the late check out time
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Jonguk

Liked: Cleanliness, staff & service, amenities
Staffs are very kind and generous
Stayed 2 nights in Mar 2023
Verified

6/10 Okay

Lit Phen

Disliked: Cleanliness, amenities, property conditions & facilities
Walking distance to Jakarta Convention Centre
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Jonguk

Liked: Staff & service, property conditions & facilities
staffs are kind and generous. They are good
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Louferinio

Liked: Cleanliness, amenities
Everything
Stayed 1 night in May 2025
Verified

4/10 Poor

Douglas

Disliked: Staff & service, property conditions & facilities
To be frank and candid, I booked my colleague here via Expedia and he’s stayed before as the hotel is conveniently located, however he received a room with no hot water which I find very odd and when
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Sunho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2025
Verified

8/10 Good

ALI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good location but the break fast was is not good. Receptionists are so kinds. All other things are ok .
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Sunho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2023