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"Key card didn’t work in the outside door but someone heard knocking and opened the door"

"Yes"

"Staff were great, the hotel looked stunning and the grounds were amazing. The breakfast was delicious too. The room we had was in the attic so I kept hitting my head, the main light in the room was above the doorway which was around a corner so didn’t really help at all. There was water and hair in the bottom of the shower when we arrived as if someone had only just had a shower. There were patches of damp in the room around the window and on the ceiling."

"Kaye was communicative and lovely. Her home is a calming respite for busy travelers. The outdoor space is spacious and beautiful, with friendly horses nearby. The bed was a bit soft for us, but the room was very clean. My Way Guesthouse is a very good value."

"We had a good stay at Premier Inn Durham North overall. When we arrived, there was an issue with our booking payment. We had already paid through Expedia, but at reception we were initially told that the payment had not gone through and that we would need to pay the full amount again. The receptionist was not very friendly at first and said that this was not their problem, which felt quite stressful after a long journey. In the end, he made a phone call and we were given our room, so the issue...

"I have now stayed here a couple of times. Lovely inn, great food offering, the rooms are clean and the staff are friendly. Look forward to my next visit"

"Excellent for what is intended - a comfy stopover, friendly staff, and no frills"

"Great night for my brother and sis inlaw's birthdays."

"There was no breakfast available despite the description stating there was. The bath had no plug & the electric shower was very temperamental (from cold to scalding). The decor left a lot to be desired with nails/screws sticking out of the walls. There wasn’t a TV in each room & bedroom furniture was unstable."

"Great hotel, staff on reception very friendly and helpful"

"A good option for a family visiting Durham University or, as we did, attending a graduation ceremony. Only a 20-minute drive from the centre of Durham, but cheaper than staying centrally in Durham. Friendly staff, good full English breakfast. We had a room that slept 4 people, which looked relatively recently renovated with ensuite shower and toilet. Shower was good."

"Great hotel, friendly staff, good eating options and a fantastic location on the river. This will be my go to when I visit Durham from now on."

"Great hotel! Super friendly helpful staff. Clean rooms. Super comfy bed, one of the best I've had in Europe. The AC was wonderful. It is walkable to old town and Crooks Garden, the Cathedral and the River Walk, right by everything. I'd stay there again in a heartbeat."

"La limpieza de la habitación pese a ser un hotel Marriott no se hace todos los días . Cuando pedí que limpien el cuarto se sorprendieron y dijeron que no era usual y que lo lo normal es limpiar el cuarto cada 4 días . Eso me llamó la atención porque he estado en muchos hoteles Marriott en muchos lugares"

"Great hotel, clean and large rooms. Very emphatic staff and helpful."

"Lovely Victorian house, with large rooms and modern amenities. Nice English breakfast and a wonderful authentic Indian restaurant attached to the property."