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"The staff were great at communicating with us and easing our concerns about travelling with a 15 year old and a 10 year old. They had heaters and extra blankets, hot water bottles, a kettle, fridge and hair dryer. They had heaters views were spectacular and it wasn’t too scary getting to our capsule. The dinner was excellent and every staff member was outstanding."

"Excellent. Thank you"

"Airport pickup drop off was great; checkin was smooth; Reception staff was helpful; while the rooms are nit fancy, they are very functional and spacious; bedding was clean and beds were firm and ideal for us as we dislike soft beds. Bathrooms were very clean as well; only negative would be the floor carpets, and bedding runners, both looked old and could use a refresh; Highlight was definitely the breakfast with ample variety of local and standard options; location is also a plus because it’s...

"Laplaya hermosa el lugar para caminar bonito"

"Hotel is very nice and close to airport terminal, just short walk distance from the airport exit door. The room is clean and food is excellent. Only when I check out I was asked to write down no items were taken from room refrigerator even I told her."

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"Clean room. Breakfast was good"

"It was absolutely amazing. Everything !!! Modern, clean rooms. All amenities acceded all my expectations ! Heated pool of the roof top- with bar and restaurant service. Sauna and spa service. I got Excellent massage. All staff professional, attentive and spoke English."

"Room was warm and bed not very comfortable but beat the alternative of having no where to rest"

"Front desk people are mostly rude. We had to check out at 2PM. Asked for packed breakfast, they said no, but buy it from a 24 hour restaurant (which is a absolute rip off). They said there will free coffee and pastries starting 2AM which never arrived until 2:10AM. Very convenient location to airport and free airport pickup and drop off. Next time I am going to Wyndham which is exactly opposite to holiday inn."

"The hotel has a beautiful entrance and a charming central courtyard, and the location is excellent—it’s within walking distance of many attractions in Cusco. Unfortunately, that’s where the positives ended for me. The service throughout my stay was disappointing. Several staff members came across as unfriendly and rude, particularly in the restaurant. I also felt uncomfortable because I had the impression I was being watched or checked on frequently, which made me feel more like I was being...

"The property was lovely. The food was good, location was excellent. One thing I didn’t appreciate is that I was told I’d be given a 25 USD spa credit. I used the spa for both days of my stay, and both times, the spa people tried to convince me to extend my treatment rather than apply the credit! So if my treatment was for 60 minutes and 220 soles, they asked me to consider an extra 20 minutes instead of applying the 25 USD discount. It was only after I insisted, did they relent. I found it...

"Everything was perfect just they didn’t provide slippers and shower cloth "

"Clean room, helpful and courteous staff great location . We will come back to this hotel again !"

"I loved everything about the property, from the friendly staff, to the pool, to the breakfast. Everything was exceptional"

"Clean and friendly. Great proximity and view of the coast."

"Great"