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"There was a complimentary transport from the hotel to the airport and we were told that only 7:30 and 10:30 am and ordered a private taxi to realize once we were outside at 9:30 that there was a transport taking guest to the airport . And we were told by the employees that the the front desk from the check in didn’t help us properly with this arrangement ."

"The front desk staff was amazing! We checked in during a rain storm and the hotel had been hit by lightning and their computers and they computers were out. The staff maintained their professionalism and got us in a room quickly. Thank you for your help "

"We stayed in the dome room. Interesting layout, but not a lot of space for luggage. Bathroom door wouldn’t stay shut. Little water pressure. But a nice stay overall."

"Got an upgrade for having Expedia status, new rooms are excellent. I understand the older rooms not so much. Easily the nicest place in Santa Cruz."

"Everything was just right here. The location of the hotel is great, and the entire staff is consistently friendly, attentive, and professional. The rooms were very clean and comfortable. The breakfast also completely won me over, offering great quality and variety. A truly hassle-free and wonderful stay – I highly recommend this hotel and would gladly come back."

"Outstanding service"

"Fueron muy amables pero fallaron en algunas cosas y cobraron mucho por el early check Inn y desayuno para 1 persona adicional"

"Very friendly staff"

"The service was amazing with very friendly and helpful staff. It is in a great location so on. The room was very clean and comfortable with everything you might need. The breakfast was good."

"Beautiful place with great staff. And the breakfast was awesome."

"The airport shuttle did not meet us after our flight, even though I had contacted the hotel in advance and they confirmed pick up. Very disappointing. The shuttle did take us back to the airport which was convenient. The hotel is terrible at responding to guests in advance if a stay. They eventually responded when I emailed (to organise the no show airport shuttle). There was a grumpy, unhelpful guy on duty at the front desk when we arrived. Even though the hotel was practically empty,...

"Good property the great amenities and service"

"Lovely hotel and nice staff. Allowed early checkin. Breakfast was good."

"The location of this hotel is absolutely top-notch, making it a perfect base. The service is also great, with a very attentive and helpful team. The only downside is the breakfast: While it is very cheap, for anyone who values high-quality food, it’s honestly entirely skippable. Do yourself a favor and spend your mornings grabbing a proper bite at one of the local cafes or bakeries nearby instead."

"Although the room was clean, it was very musty and wet smelling. Even with the air conditioner running, it did not seem to help. I found it difficult to communicate with the property, even in Spanish, because it took a long time for messages to be answered and the phone numbers for the property did not work. Although I wanted to get airport transportation on arrival and the hotel had my flight information to confirm a transfer, I couldn’t communicate with them when I arrived. I had to get a taxi...

"Clean room and property. "

"Clean and functional. Good location too."

"Perfecto "

"Lovely hotel. Nice staff. Bed comfy. They allowed us check in early. Food was good. Could do with a bigger more noticeable sign post on the hotel for easy find."