"The property was full of character. Very spacious with several areas to relax inside and outside. The food was excellent on both breakfast and evening meal.
The bedroom was spacious.
Staff friendly and helpful. "
"We checked in, went to our room, it was spacious and clean. Big floor to ceiling windows but good blackout curtains. We were at the back of hotel overlooking courtyard and never heard any noise at all. Bed was big and comfy, Tv worked, bathroom door was not right next to the bed so no disturbing each other in the night!"
"Staff were outstanding - helpful and friendly. Rooms were spotlessly clean an breakfast was excellent. The only downside was that the rooms were quite small with little storage space. Otherwise excellent."
"Chester is a fantastic city to visit especially with the children. Lots to see and do. We dod a family trail and learnt do much. The hotel was a great base, just across the road is a park and ride bus service that took you straight to the centre snd easy to pick up back to the hotel. Great to have the pool and restaurant service too the breakfast certainly filled us up for our days out. "
"Hotel was stunning both inside and outside and the staff were really friendly and polite nothing was too much trouble. Bed was really comfy and breakfast was excellent would come back to stay next time we are in Chester. Great location 5 minutes from motorway and only a few minutes from city centre and the zoo which is why we visited"
"Our favourite hotel when staying in Chester for all the reasons we’ve highlighted.
Lovely staff, very welcoming, friendly, professional and helpful - nothing is too much trouble!
We will see you again soon - thank you all!"
"We just spent one night in Chester to visit the rows which is a reputation of the city. The hotel itself a bit far from downtown which takes about 20 minutes by walk. The room is a bit small with no view. There is no an elevator and the stairs is quite narrow. Pros are good breakfast, free car parking, and big bed. "
"Travelling from York, so was a stop over before hitting Wales. Hey, it was a nice place to stay. The room was incredible (although for me, I'd change the carpet on the staircase to room 9. Visually, very tricky!!) Check in was quick and easy. The only thing I'd point out, and it is nit picking, I think the staff need to be more 'that's no problem, we'll sort that out' as opposed to 'we'll see what we can do,' ... Yeah, I've worked in customer service for 40 + years blah blah... and we all...
