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Hotel Spa Shalam

3.0 star property
Hotel in Coatepec with free breakfast and spa services

Choose dates to view prices

Hotel Spa Shalam creates a peaceful retreat within the business district. Travelers can book a deep-tissue massage at the on-site spa, start their day with continental breakfast, and appreciate practical amenities like the indoor pool and laundry facilities.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Breakfast included
  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

2 bedrooms, iron/ironing board, free WiFi, bed sheets

Superior Room

Highlights

Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Satellite channels
Daily housekeeping
Iron/ironing board
Wardrobe
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

2 bedrooms, iron/ironing board, free WiFi, bed sheets

Junior Suite

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Satellite channels
Daily housekeeping
Iron/ironing board
Wardrobe
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

2 bedrooms, iron/ironing board, free WiFi, bed sheets

Superior Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Satellite channels
Daily housekeeping
Iron/ironing board
Wardrobe
  • 13 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Double Room

2 bedrooms, iron/ironing board, free WiFi, bed sheets

Standard Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Satellite channels
Daily housekeeping
Iron/ironing board
Wardrobe
  • 13 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

View all photos for Family Room

2 bedrooms, iron/ironing board, free WiFi, bed sheets

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Satellite channels
Daily housekeeping
Iron/ironing board
Wardrobe
  • 13 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds
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About the area

Map
Pedro Anaya No. 31, Col. 2 de Abril, Coatepec, VER, 91500

What's nearby

  • Hidalgo Park - 17 min walk - 1.5 km
  • Coatepec Market - 17 min walk - 1.5 km
  • Church of San Jeronimo - 19 min walk - 1.6 km
  • Texin Events Coatepec - 9 min drive - 2.6 km
  • Xalapa Cathedral - 37 min drive - 12.4 km

Getting around

  • Xalapa Station - 43 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 55 min drive

Restaurants

  • ‪La Cabaña del Tio Yeyo - ‬17 min walk
  • ‪taco sabroso - ‬14 min walk
  • ‪Los Tucanes bufete - ‬15 min walk
  • ‪El Buen Sazón - ‬11 min walk
  • ‪Humana Placer Y Cafe - ‬18 min walk

About this property

Hotel Spa Shalam

Hotel in the business district
Hotel Spa Shalam provides amenities, such as free continental breakfast and a terrace. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self-parking
  • A front desk safe, a 24-hour front desk and smoke-free property
Room features
All guestrooms at Hotel Spa Shalam include comforts such as free WiFi and room service.
Other conveniences in all rooms include:
  • Bathrooms with hairdryers and shampoo
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:30 AM to 11:00 AM

Things to do

  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Terrace

Spa

  • Hot stone massages

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Room service

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
There is limited hot water on site
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Spa Shalam Coatepec
Spa Shalam Coatepec
Spa Shalam
Hotel Spa Shalam Hotel
Hotel Spa Shalam Coatepec
Capital O Hotel Spa Shalam
Hotel Spa Shalam Hotel Coatepec

Frequently asked questions

Does Hotel Spa Shalam have a pool?

Yes, this property has an indoor pool.

Is Hotel Spa Shalam pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Spa Shalam?

Self-parking is free at this property.

What time is check-in at Hotel Spa Shalam?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Spa Shalam?

Checkout is at 1:00 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Spa Shalam located?

Located in the heart of Coatepec, this hotel is within 1 mile (2 km) of Hidalgo Park, Coatepec Market and Church of San Jeronimo. Church of Guadaloupe and Texin Events Coatepec are also within 3 miles (5 km).

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Reviews

Hotel Spa Shalam Reviews

8.4

Very good

8.8

Cleanliness

6.0

Location

9.2

Staff & service

8.8

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 33 out of 74 reviews
Rating 8 - Good. 29 out of 74 reviews
Rating 6 - Okay. 6 out of 74 reviews
Rating 4 - Poor. 2 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

Reviews

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great . the service, excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien. Gracias
Stayed 1 night in Aug 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Aug 2025

10/10 Excellent

Lihith Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable y honestos ,mi nieta dejó su celular y me contactaron para entregarlo ,el desayuno muy bien servido
Stayed 1 night in May 2025

8/10 Good

Armando Leopoldo Soto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación muy amplia y limpia
Stayed 2 nights in Apr 2025

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
Está en una colonia que se siente inseguridad por la noche ya que está muy solitario y obscuro
Stayed 1 night in Mar 2025

8/10 Good

NAYALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atención muy buena

El chico que nos recibió en el turno de la noche muy atento
Stayed 1 night in Jan 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En lo personal las instalaciones estan bien, comodas y acogibles. Tiene un pequño lugar para niños, lo que es perfecto para mí, sobre todo el servicio...son muy amables y atentos
Stayed 1 night in Jan 2025

8/10 Good

Juan Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está alejada del centro
Stayed 1 night in Dec 2024

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, room comfort

Practicality and value

Overall great stay for the purpose. The hotel is a bit away form downtown but a very safe and quiet area. The staff is super friendly so that goes a long way.
View from 3rd floor
Room
Patio near room
Included breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Falta servicio de alimentos

Una estancia muy agradable, el detalle es que no tienen servicio de alimentos!!! Sería ideal que lo contemplaran, es un concepto muy padre, como para que tengan este detalle
Stayed 1 night in Sep 2024

2/10 Terrible

Crisanta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene hormigas y chinches
Stayed 1 night in Aug 2024

2/10 Terrible

Israel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No sirve el jacuzzi La alberca nunca se calentó el agua Quedaron de avisarme horarios para masaje y nunca lo hicieron Tardaron media hora en abrir la puerta de entrada
Stayed 2 nights in Jul 2024

6/10 Okay

maria del Rosario

Liked: Staff & service
The hotel needs some TLC. A little over priced for the hotel conditions. The pool and jacuzzi, not inviting at all.
Stayed 2 nights in Jun 2024

8/10 Good

maria de la luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena opción para quedarse si vas en auto. Habitaciones súper amplias, agua caliente muy bien. Lo único malo es que está un poco alejado del centro y los alrededor no son muy bonitos.
Stayed 1 night in May 2024

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un excelente lugar, agradable, el personal muy amable lo recomiendo mucho.
Stayed 3 nights in Mar 2024

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien en general, excelente servicio, lo único difícil es que estaban trabajando en el hotel y hubo mucho ruido de martillazos
Stayed 2 nights in Feb 2024

10/10 Excellent

Iván

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general bien, atentos en recepción tanto en entrada como salida
Stayed 1 night in Feb 2024

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel limpio y habitación con muy buen espacio, muy amplia. Lo que no me gustó es que huele un poco a humedad.
Stayed 1 night in Nov 2023

8/10 Good

Ana Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 2 nights in Oct 2023

10/10 Excellent

Stefanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Algo retirado del centro pero en automóvil se llega rápido. Excelentes instalaciones, amplia habitación, amplio estacionamiento, agua caliente,hay para planchar la ropa, secadora de cabello…en fin… muy bien, lo único que no me agradó fue el olor de la habitación, a humedad,! Incluido las almohadas, pero se puede arreglar poniendo un poco de atención en esos aspectos. Gracias
Stayed 1 night in Aug 2023

6/10 Okay

Alberto

Disliked: Amenities
Not what we expected
Stayed 1 night in Jun 2023

8/10 Good

OMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel bonito, cómodo acorde a su precio, la habitación que reservamos es grande, asi que estuvimos cómodos, sin duda regresariamos.
Stayed 2 nights in May 2023

10/10 Excellent

KARLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitacion amplia, limpia, muy buena atencion, faltan poner informacion del restaurante. El hospedaje incluia desayuno pero no lo utilizamos. La colonia donde esta si se ve media fea pero nada paso afortunadamente.
Stayed 2 nights in Apr 2023