We could not have been happier with our stay! We had booked a room and opted for the shared bathroom facilities, so for those looking for the rooms with private bathrooms, you'll need to scroll to another review.
Our room was clean and had the most comfortable mattress, and a very convenient small sofa and desk for our use. To those who are looking at the shared facilities and are unsure - do not fret! They were clean, well kept, toilets had bidet facilities for those requiring it, shower pressure was fantastic, and complementary shampoo and shower gel is in the shower cubicles, along with a hair dryer by the sinks. The hotel's location on Orchard Rd is brilliant for convenience with public transport and walking.
The staff were incredible - to the gentleman who handled our check-in/out, thank you so much! You were so warm and kind to us, I feel terrible to have not gotten your name to be able to give you a personal shout out! To Arena upper management, he was working the 21-22 Nov, is a credit to you and I hope he is acknowledged for his diligence!
I believe I am going to become a regular with this chain as my partner & I have had nothing but wonderful stays with them! We had stayed Arena's other premise in Bugis last year (2023), this year we were only staying in Singapore for one night and opted to try their Orchard premises in Cuppage Terrace as it was much closer to where our evening plans were located. We have raved about this chain endlessly to all our friends!
