So to start it was near impossible to get a hold of this place, I had to call home away customer service just to have them get a hold of them on how the check in and what the address was. Then when we got there this angry woman who spoke almost no English was at the desk and seemed lost about our reservation, until a man who spoke a bit more English found our reservation and took us to our "room" which looked more like a cave.It didn't look like any of the pictures of the rooms on this site that they advertised, it was absolutely horrible with 3 sets of bunk beds for the 3 of us, it looked like a hostel. The next day I went to spoke with the man that we didn't not pay all that money for a dungeon, he argued a bit about it but eventually gave us a room that at least looked like one of the pictures on the ad. Although the next room was better, it was still awful. The bathroom was tiny and the shower doesn't even have a separate area so water goes everywhere and the shower head does not stay in place, so showering was bad. The beds were all rock hard beyond uncomfortable and there were ants in both rooms they put us in. The pool was nice enough but the lights turn off at 9 even though pool doesn't close till 11, so you're swimming in the dark after 9 they might as well just have the pool closed at 9. When we left this awful place the old rude woman told our cab drive to get money from us before we drove off because she apparently didn't believe we would pay, so disrespectful. ONLY plus of this place is being a 6 min walk to a really fun beach (you don't need a hotel with a pool with this beach) where we spent all our time because our hotel was the worst place ever, but I would spend a little more and get any other hotel in the area. Also know the place near our place to rent ATV & scooters requires international licenses, that was very upsetting since we were looking forward to doing that. All in all WORST PLACE WE'VE EVER STAYED, DON'T WASTE YOUR MONEY. You'll regret it