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"Friendly Staff. Nice environment."

"Great location. Staff always great"

"Was very pleased with the service in all aspects - well done strand palace "

"All the staff particularly Jaimin and Michael,the food, pool upgrade to the VIP Lounge. NO PETS ALLOWED was also a reason we chose the hotel and enjoyed it."

"Good"

"The room (321) was spotless and clean, overlooked the christmas market which was nice, there was however a buzzing noise till really late and then an early morning wake up from those setting up the christmas market a brief blast of music before 8am The staff were fab letting me check in early with my belongings so i could relax before going to the event i had planned that evening too The only negative i have aside from what has been mentioned is the shower drain was blocked so whilst in the shower it flooded the bathroom, i lifted the drain cap out to help with the flow down put it was filthy so popped it back."

"Everything "

"The room was very clean and very comfortable. Staff were very helpful and welcoming. We finally enjoyed our stay. The only issue I had was once we got home. It took five days to get the pending money back into my account and I had to ring the hotel as they had overcharged me by £150 which if I hadn’t of queered it I wouldn’t have got it back it was just aggro. I didn’t need once we got home."

"Great location with close access to Old Town locations. Hotel staff were standouts - friendly and professional. Our room had electrical problems we noticed after settling into the room. Reception and maintenance staff quickly attempted to resolve the issue but ascertained that we needed to move to another room. Reception staff helped us move our luggage to the next room. The rooms are not huge but we had a great view of the city. Also, the older building has interior steps."