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"Lisbeth and Ansar made the most positive impression during our stay at Park Plaza County Hall London. They were kind, courteous, and helpful. LisBeth had a calming and welcoming effect as our first point of contact, following the long, overnight flight from Philadelphia, PA, USA. Learning that my family could check-in to our rooms early was a relief and ensured we could rest before beginning our long-anticipated ventures throughout London; LisBeth provided thoughtful assistance throughout our stay. Whenever we returned to Park Plaza from our daily activities, it was comforting to see LisBeth's friendly face and warm wave; it felt like we were returning home! Ansar was congenial and we thoroughly enjoyed our pleasant conversation with him; he shared practical knowledge to aid us in our adventures. We were grateful to participate in the Ecological Programme and credit housekeeping for their care with keeping our rooms pleasant. Additionally (and I wish I knew the names of the individuals deserving of this shoutout), my son became lightheaded, near faint one day after exercising in the hotel gym; he had not eaten before going but felt that eating asap would relieve the ill feeling. Staff at the Breakfast Buffet and a hotel Manager were quick to assist and we are eternally grateful for their help. We give Park Plaza County Hall London a 5-star rating, highly recommend this hotel, and look forward to returning if we are fortunate to travel to London."

"Great stay from check in to departure "

"Very lovely room and spa"

"Lovely hotel, spacious rooms, great service "

"Excellent location and great staff!"

"I stayed in this hotel for the week, and it was my first time in London, and I was also celebrating my birthday. Even though the hotel was not able to accommodate or upgrade my room, they surprised me with a sweet gift of a bottle of wine and sweets in my room with a Happy Birthday sign. I arrived early, and they were able to keep my luggage on hold while I roamed around the centre of London, and even after I departed, they kept an eye on my suitcase. The restaurant downstairs is really nice, and a pizza place is next door. The services and the club members' lounge were great, with a coffee machine that could make lattes and Starbucks-like drinks. The room was great for a solo or a couple; the washrooms are small, but it's perfect for those who are out all day in town and only come to their room to settle for the night or take a break from walking. Perfect for all parts of central London and close to two tube stations. Room service was great, daily cleaning, and they have a fridge, kettle, and coffee machine. Overall, I will be staying here again the next time I come to London. "

"Lovely staff. Big room and very comfortable."

"Amazing room and staff. "

"The spa was very relaxing. "