โรงแรมและที่พักในเม็กซิโกและอเมริกากลาง

"Poor customer service. Food is terrible. "

"Clean room, friendly staff, great food selections."

"Customer service was excellent and prompt. Our room was clean and spacious. Beach front was beautiful with lots of access to seating both poolside and on the beach. "

"Gran lugar "

"It was our first time and we were very satisfied with everything. Staff were courteous and friendly and very hospitable. Food and drinks are overflowing. Amenities are complete for me, there is always something for everyone. The only complain I had was since we were there during spring break, there were a lot of college students and so therefore some of them leave some drinks or plates on some random spots but apart from that they are just minding their own business like everyone else. "

"The jr ocean suite was big, clean and gave a direct view of the ocean. The staff was amazon from the porters to the receptions. All were welcoming and vey friendly. The Bartender David was amazing. By the 2nd day he knew everyone choice of drink and names. He also makes great taste tester and had me coming back for a Bahamas mama "

"Stayed 4 night, and only got room cleaning on the first night, and have to request multiple times for the rest of the stay and in total got 1 room cleaning for the rest 3 nights. Breakfast apparently serves left over food from last night dinner, and some lunch is from the same day breakfast, ... Restaruant Sunan is not good with the Mexican twisted Asian food. Other than this, still a good option. "

"Great hotel, we loved it! Just wish that they would fill our shampoo, conditioner and body wash more often as we would realize in the shower that it was out. This happened twice and that was annoying as you are mid shower, need to get out and call the front desk, and then wait until they came to tip them up. "

"Great place best place to stay "

"Did not use, hottub was in spa"

"Amazing place .. "

"Horrible absolutely do not stay here. Horrible waste of money. Basically it’s a bunch of drunk obnoxious parents and their l teenage underage kids drunk rude disrespectful thieves parents and kids both acting like they’re better than everyone else. No one is friendly or wants to be friends or have a good time. It’s primarily all 14–20 yr old kids drunk. Do not bring ur daughter here or allow her to go. The food is horrible and tastes like garbage. Better be up at 7 am to put ur towel on ur chair...

"Recámaras de lujo para los pequeños, el personal muy amable y regresaría por 3ra vez "

"Enjoyed our stay. The Activities Staff was amazing (shout out to Leo, Leslie, Paola, Natalia, Davina, and Jorge) and we enjoyed the beach, pool, and evening entertainment. Check in was fine, it it would have been helpful to know that we would have a building concierge who would give us all the specific details (Building 18- Michelle Ramirez was fantastic!). Beautiful property and it met our expectations. "

"Ocean and beach are the best part "

"Nice spot, but our stay was disrupted by spring breakers. Noisy, rude, and had a tendency to take over."

"I traveled solo for the first time and honestly loved everything about my stay. My oceanfront room was beautiful, and I was greeted with a nice bottle of champagne and a well-stocked minibar, which was a great touch. The bed was extremely comfortable, and the room service ended up being one of the highlights of my stay. Overall, I had a great experience and would definitely stay here again!"

"Our room was facing a construction site I don’t like how Hardrock marketing team is trying to sell the Membership…… Kind of ambushing the customers ….."

"Great facility and staff. Great place if you are looking to party, but not great if you're looking to relax. Music at pools was extremely loud and construction of structures for evening parties was also very loud."

"Very good resort ! Very friendly staff. Clean facilities and sea facing rooms"