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"Limpieza"

"Great option"

"Pésima experiencia: no pude dormir por ruido de de su máquina de aire acondicionado, el cuarto no tenía aire se prendía a las 7 am, se reportó a guest service, concierge. Quedaron de cambiarme de habitación y que se comunicaban conmigo “nunca lo hicieron” Segundo día llamé por teléfono para que checara mantenimiento el aire nunca fueron, a las 3 am me desperté del calor y ruido en la habitación. En los dos días nunca nos hicieron limpieza o refrescaron las toallas Por más que nos...

"Our experience at Hotel Cigno was simply exceptional. From the very first moment, every detail was handled with a level of warmth and care that truly sets this place apart. We would especially like to thank Bere, Jordi, Israel, Aaron, Moisés, as well as the impeccable teams in housekeeping, kitchen, maintenance, and the person who welcomed us so kindly upon our arrival. Hotel Cigno is not just a beautiful place—it is an experience. A space where hospitality feels genuine, where every gesture...

"Pool was closed "

"Todo genial y sobre todo cálida humana excepcional "

"Las habitaciones están en malas condiciones, descuidadas, los baños necesitan mantenimiento y renovación. "

"Well, the pictures are different than the actual place. They don’t have coffee in the rooms. They offer you the usage of a coffee machine if you go to the store and buy coffee. My credit card was lost inside of a taxi. And two nights later the taxi man arrived at this hotel at five in the morning, and the staff went to my door and knocked on my door until I woke up and told to come to the lobby to get my card from this taxi man. And the taxi man had been trying to use my card multiple times...

"Habitaciones comodas y limpias, estacionas en la puerta de tu habitación, excelente lugar "

"El hotel es muy bonito, limpio, cómodo y seguro, cumple con lo que promete y más. Desde la llegada se siente un ambiente tranquilo y bien cuidado, perfecto para descansar. El personal es sumamente amable y atento. Queremos destacar a Abi, quien nos apoyó en todo momento con excelentes recomendaciones de transporte, tours y lugares para conocer Mérida y comer. Su atención fue clave para que nuestra estancia fuera aún mejor. El Restaurante IZEL es muy recomendable. Probamos distintos platillos...

"Staff is friendly, property is clean. About 10 free car parking spots are available in the hotel premises. Food at the hotel restaurant is good but pricey as compared to another hotel restaurant. They sell beer at 80 Peso while gas station was selling at 26 Peso. I understand the reason for higher pricing but it is very high and the menu is limited. Air conditioning was working fine without any issues."

"El desayuno excelente, la atencion excelente"

"Let me start by saying we stayed here for a couple days because it was recommended by someone. After actually staying here, below are all the issues we had with and reasons why we will never stay here again: 1. Terrible food - we did all inclusive and never ate here after the first night. Very limited selection, potatoes were rubbery and unable to chew. 2. Staff - overall nice but not what would whoever in Mexico. Didn’t really ask about our stay when we checked out and have seen way...

"No hay playa, no usamos la alberca, pero se veia limpísima"

"Muy buena ubicación, buen precio y servicio "

"Yes.excelente."

"Clean room and very friendly and helpful staff "