B&B in Mexico and Central America

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"The location of this resort is great if you want to walk into town and explore. They also have a great beach area with staff cleaning any seaweed that floats to shore. Service for drinks was hit or miss and unfortunately we had a miscommunication of sorts with a staff member which made the day unpleasant. Staff at the coffee shop were fantastic! Food was okay. We had been to this resort 3 years prior and the Specialty Restaurants offered a better menu back then than they do now. The room service menu is also lacking and we felt the resort cleanliness overall has also gone downhill since the last time we visited this resort. If we had to choose between this resort and the sister Riu Palace Kukulkan Adults All Inclusive we would choose Riu Palace Kukulkan. "

"My sister and I stayed at the resort and we had a great time. We felt safe, staff were very friendly and it was clean. "

"The staff were very polite and nice. Very accommodating. "

"Horrible stay, would not Recommend to anyone "

"The staff were wonderful. Highly recommend going with the club option."

"super nice staff. Everyone wanted to help. Great food. Awesome seafood. The themed restaurants were high level. Room was always clean. They cared a lot about details."

"We did not use the parking area but we did see that it was easily accessible through the hotel. The air conditioning was great! "

"This hotel was a huge disappointment from the moment we checked in. The room was dirty and felt very old and poorly maintained. The bathroom was especially bad—the toilet and sink made loud, unpleasant noises every time they were used, and the shower was visibly dirty. My daughter’s room had a leak, and while maintenance did come to fix it, they left standing water behind as if it was our responsibility to clean it up. That was incredibly frustrating and unprofessional. On top of that, the coffee machine was dusty, and the mini fridge was downright nasty. Basic cleanliness clearly isn’t a priority here. To make matters worse, it took an entire day to get fresh towels, even after going to the front desk multiple times to request them. The lack of responsiveness and attention to guests’ needs was unacceptable. Overall, this was a very poor experience, and I would not recommend staying here."