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"This is an honest review❗️Please consider it since I am not much opinionated on these sites. I was given room 2809, the entrance is located on the first floor outside entrance. ALL the rooms in that section are infested with Mosquitos. Like Dinosaur era Mosquitos. Bathroom, Balcony, Bedroom everywhere you'd go, mosquitos. It took me several times to located the general manager till they finally addressed the issue. Offering to "spray" the room. Which didn't work. They moved me 4 rooms down the aisle to room 2802 in which also had Mosquitos. Manager took notice that I was not exaggerating and moved me to 2370 room located in the general building. Problem Solved! Finally! Mosquitos do transmit diseases and I was not going to pay what I paid to get bit by mosquitos and possibly get sick. Moving Forward, the activities of the Hotel are Family Friendly. Kids seem to have more fun than adults. The Staff is Amazingly Nice. Always there to serve in a kind manner. The buffet lunch and dinner has literally NO Flavor. Our preferred meal was Breakfast, food ALOT Better. Mexican Restaurant serves good food overall. I read the reviews and alot of people said they "watered" down drinks; THEY ABSOLUTELY DO‼️ The Main Pool really needs an upgrade specially on its boarders. You can tell the tiles on the pool are out dated and dirty. If possible consider going somewhere else. This is a 6/10 to be honest. Property does not look as on pictures, it is alot more outdated! "

"Wasn't impressed by the food. Most resorts offer pasta at supper where they cook in front of you and you select what you want. Also icecream broke 2nd day and wasn't fixed during our stay. Selection of food was not fantastic. But I came for the sun and got that."

"The room was super clean and beautiful! They had multiple pools and restaurants and bars. My room faces the beach and had a great view. The food was great. Highly recommend it. The staff were super nice and attentive "

"Very nice"

"Amazing pools and lazy rivers. Amazing food and great restaurants to choose from! Great room; but the AC tends to be on all the time since it gets so hot. Those room could use a dehumidifier. Amazing people and services are on point and they pay attention to detail. Treat them well and they will treat back Amazingly as well!"

"We arrived in the middle of the night to CDMX and we really appreciated the easy check-in experience, the ability to get to the hotel via the pedway from the train station attached to the second level of the airport, and a lovely breakfast which got us on our feet and ready to head out and explore CDMX. Great Experience! "

"The food was fresh everyday ! The poolsides bar and lunch bar was great! The beds i wish were more comfortable , but other than that its exellent ! "

"Very nice property. The only thing I do not understand is that they have elevetors. Other then that. Great property. Customer service it's the best. Thanks to the all staff that makes me and my all family welcome and appreciated. "

"The location is great, everything is accessible and the staff are courteous. The receptionist took a very long time to get us register. The rooms need some remodeling to go with the building. I wish there was more space in the lobby to hang out and enjoy a coffee. In the mornings was very crowded and difficult to walk out. The breakfast buffet was a bit expensive but it was good."