เรสซิเดนซ์ใน Tulum

"Overall, I was disappointed with my stay. Communication through WhatsApp was slow, and many of the staff were not particularly friendly. There was often only one person at the front desk, which led to delays. The room had a unique locking system that was never explained, making it difficult to lock the door. Housekeeping is only provided upon request, which should be made clear to guests. The restaurant was another disappointment. Guests must pay the restaurant directly instead of charging...

"Hotel Shibari was very welcoming. Staff was very accommodating! Randy at ATTA was the best server we have had in a while. They were helpful recommendations for tours and booking transportation. We did a mother daughter trip and the gated hotel made my husband feel more at ease that we were traveling abroad…can’t wait to go back!!!!"

"Sobre este hotel no puedo escribir mucho, fuimos reubicados en otro hotel,"

"We loved staying here! The staff were all so kind and helpful! Food and drinks were great! We would definitely stay here again!"

"The WiFi connection in the rooms can be a whole lot better"

"I would not recommend staying at this property. The man who checked us in, didn’t speak any English and didn’t fully explain the policy. Also the staff were not very attentive to their guest because we had to wait 10 minutes to talk to someone and nobody was hardly at the front desk, even when waited no one would appear. Also, we also had a blackout which lasted for hours and as a person who has health problems that is extremely unacceptable and when we spoke to management, they told us about 30...

"Bakcony is great."