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"Clean and friendly"

"This is our second and final time staying here. Although the place is niceish and most of the staff is friendly, it’s changed quite a lot. First, the butler service/concierge service is not at all what it used to be. They are there only to try to get you to buy upgraded services…nothing more. The food is ok at most restaurants, with some great food at the steak place and the Italian place. One of the huge red flags is that they are always, constantly trying to sell something at all times. Then, they don’t honor the resort credits in accordance with their written policies! I literally tried to use them exactly as I was supposed to as written and was told “oh no, you can’t use them that way!” I show her the on-paper rules from the hotel and was still told I can’t. Finally, it takes one bad seed to spoil the whole experience. There is an employee there named Benito who has no business interacting with people. I’m not a Karen…I smile and bear the bs and walk away. This guy is one of the rudest people I’ve ever encountered in a customer service environment. I had a question and he cut me off and barked at me… I just walked away and thought to myself that I’ll never stay at any secrets property again. If you want a mid-range resort experience, this is it. Other places I’ve stayed are far more elegant and luxurious for a little less. I won’t be dishonest and say everything was bad… pools are nice, most of the staff is friendly. But it’s scammy, and that’s a turnoff."

"Could use more bar services. And snack shacks"

"They placed me in the building they knew had construction work going on. During the day all.I hear was Very loud jack hammering right over my room. Unbearable!!!"

"Clean beautiful grounds. Staff always pleasant with a smile . Buffet some mornings long line up. Sign there . App easy to use . 1 restaurant à la carte long line up to book a reservation. Rooms musty smell, but for a humidifier helped . Quiet in the evenings . Theatre was nice . Cons: The beach . Horrible . Rocky , sargassum. Workers worked so hard cleaning & raking . Huge resort . Walk+. Train need more frequent . Pools : clean beautiful . Spit out to bartenders/waitresses. Bring lots of sun screen Security: good . Bracelet for door."

"Nice overall but room was a bit dated "

"I recently stayed at the Riu, and my experience was excellent. The hotel was spotless throughout, making for a comfortable and relaxing stay. The food provided was great, with a good variety that catered to different tastes. Additionally, the location was fantastic, close to key attractions and convenient for exploring the area. Overall, I would give this hotel a solid 5 and would highly recommend it to anyone looking for a well-kept hotel with great location."

"Everything excellent"

"The room was really nice but I feel like the staff could have been a little nicer and friendlier I have been to Cancun and Riviera Maya a few times and this time I was a little disappointed"