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"From the moment we checked in, Park Plaza exceeded our expectations—upgrading us to a beautiful suite and surprising us with two complimentary bottles of wine. After a full day of travel and sightseeing, unwinding in the wellness center’s serene pool and rejuvenating sauna was just what we needed. Every staff member we encountered was warm, attentive, and genuinely committed to making our stay memorable. Highly recommended for anyone seeking comfort, hospitality, and a touch of luxury!"

"Room very clean and staff very accommodating. I enjoyed the gin bar. There are also a couple restaurant options onsite. The location was fantastic and I was able to walk to some attractions and many restaurants. My room was on the smaller side but it was sufficient for my solo travel needs. Would stay again!"

"Loved the bedding!"

"The rooms were amazingly spacious with a big bed, couch, table and chairs. The bathroom was huge and the in-room amenities were much appreciated. We also liked the laundry room on site. The location was excellent, right off the Royal Mile, and near all kinds of great places, such as the art museum. Everything was in easy walking distance. Highly recommended!"

"I stayed at the Britannia for 3 nights. It is really convenient for rail and bus connections. Excellent restaurants all in short walking distance. Staff and facilities perfect. A great choice for travellers not using a car."

"The hotel and staff was excellent. Executive room was superb with lots of extras and a great view of St Paul’s cathedral. The special guest executive lounge serviced free beverage and snacks throughout the day which was a lovely treat. "

"We had a really great stay at Park Plaza County Hall. I initially requested for an early check-in and the moment we arrived at the hotel, they upgraded our room and checked us in automatically. They make communication so easy through their whatsapp chat, whereby a member of their staff responds so quickly. The hotel room was clean and in order. The hotel is easily accessible to sites like the Big Ben, The London eye, etc. it’s also a 5-minute walk to the waterloo underground station. Bonus is a lot of nearby restaurants to choose from! "

"The staff was very friendly and helpful. The property is also very convenient "

"Absolutely wonderful hotel and amazing staff. Beatrice was absolutely wonderful. Bar staff super friendly and accommodating . Looking forward to my next visit and stay."