โรงแรมใกล้สวน Tres Rios Ecopark, Playa del Carmen

"Todo bien"

"Beach is not the best, but everything else is superb! Somewhat overpriced. Staff could do better at communicating with restaurants,"

"Excellent staff"

"Service, food and property were stellar. "

"They consider themselves as luxury but they are really not. There were mice droppings ALL OVER the outside of the room in the hallways. Mice droppings in the staircase corners. They have an infestation!!! Also everything is made pretty cheap (furniture, decor, etc). The staff was overwhelmed with the occupancy the week we were there. Would not come back. Hector at the pool and beach was great!! And the lady that did the margarita class was awesome!"

"The property was beautiful and the amenities were amazing, but the genuine kindness of the staff and quality of service is what truly made our trip. Would recommend! "

"This has to be one of the most unique experiences we’ve ever had. Amazing staff and extremely accommodating , wonderful food, excellent service. Highly recommend "

"Bed bugs!!! Rude staff"

"A mixed review. Some of the staff are exceptional and go above and beyond - they work extremely hard in a busy/challenging environment. Beautiful setting also. However, we were overrun by those attending an event at the conference centre and our experience was negatively impacted as a result - bar areas closed off. Reduced staff. No wait list system operated for diving/activities so my husband very nearly missed out because of a last minute late booking despite the fact that he had been in...

"Amazing hotel. Third time back. Would go again."

"The hotel is nice, but I wouldn’t visit again. The bungalows are dated and the water below is murky and filled with seaweed. We couldn’t use the beach, because of the seaweed. They were working hard to try and remove it, but it didn’t work. The food is delicious, but the menu doesn’t change much, so after 3 days, we were bored with the food options. There were ants in our room, so we called the front desk and they sent someone to spray the room. The fumes caused me to itch all over, so that...

"Our Villa was not on the beach but it was spectacular. With a private pool and jacuzzi. It was family-friendly. Many activities for the kids. Bicycles were given to each family member. The beach area is amazing. It has a great restaurant and a nice pool. The restaurants at the hotel and at the other Mayakoba hotels are very good. The best part is the staff. They accommodate and coordinate everything you want. Our personal concierge Madai was GREAT! "

"Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything."

"Staff was very friendly and rooms were clean and spacious. Location was great for us."

"Everyone was great, the rooms are very comfortable, the views are amazing, and we slept so well. For these reasons, it’s why I returned to this property. The only thing that really missed the mark for me was the food. It was expensive and mediocre at best and the menu lacked options. There also weren’t other convenient options nearby. "

"Spent 5 days in Paradise 🌴. Secrets Maroma Beach was above and beyond our expectations for memorable Mexican holiday. Service was superior, the food delicious and abundant and views that I'll remember forever. The beach during our 5 day stay, April 5th-10th was soft white powder with turquoise clear blue water everyday. Absolute Perfection 💖"

"Beautiful property, truly unique. We loved the beach bungalows, hammocks, and yoga, and overall, we enjoyed our stay. The breakfast was perfect. The dinners were uneven mostly due to the preparation of the main course (oversalted and undercooked) and the servers’ limited hospitality. The fresh salad bar and good soup sustained us. The food at the beach bar was good, but the service was hit or miss with high prices. "

"We had a wonderful short stay at the Belmond Maroma to celebrate our engagement. The staff and their service were top notch. In particular, Emanuel took great care of us. The spa was wonderful for both treatments and some time in the hot/cold plunges, steam and sauna. The restaurants were picturesque right on the beach - we particularly liked breakfast with the fresh juices of the day and daily changed pastries. The gym setup is excellent and the daily complimentary activities rounded out our...

"An exceptional small resort with truly outstanding service, on par with what you’d expect from a five-star hotel in a major European or US city. The staff is always attentive, ensuring every need is met before you even have to ask. The villas offer complete privacy, making it an ideal setting for couples looking to enjoy a special getaway. I will definitely return"