Todo estuvo excelente, el personal todos son increibleiblemente atentos, los alimentos en todos los restaurantes espectacular, los meseros son tan atentos que hacen unas vacaciones increíbles
Me encanta Mayakoba en general, nunca me había quedado en el Alila, está muy padre! El personal fue muy atento. Las habitaciones muy padres, en general todas las instalaciones. La comida deliciosa. Todo es caro. Pero compensa la experiencia.
Gracias
The property has a truly exceptional staff. From the moment you arrive, you receive a warm and welcoming experience, especially from the concierge team assigned to your room.
We had the pleasure of having Alan and Ana assist us during our stay, and they were extremely helpful, polite, and attentive. We traveled with our two children, and the entire staff went above and beyond to make them feel comfortable and welcome. They gave our kids the attention and assistance they needed and made sure every request was handled with care.
We truly appreciate the outstanding service and hospitality. The staff made our stay even more enjoyable, and we would be happy to return!
I really love this property ! The surroundings were beautiful- very green and lush, room was impeccably clean, very attentive staff , beautiful pools, very well maintained gym and great food. There were some nice on-site activities as well - recommend the boat tour and cacao ceremony, both of which were done beautifully.
Be mindful of the cost of room service which was quite exorbitant and not worth it given the portion sizes. The hotel transfers are also quite costly so consider taking a taxi to get around as Uber does not service that area.
Restaurants were great though and there were good options to choose from in terms of variety and cost. The staff were very helpful in terms of arranging a taxi for me quickly when needed.
You have to go quite far in to get to the property but even then La Quinta Avenida was only 10 mins away by taxi so still very convenient. It was great to have a serene place to go back to after the noise and bustle in the main streets.
Special mention to Gilberto for taking good care of me and checking on me when I was out and about - much appreciated as a solo female traveler.
We’ll definitely stay here again without hesitation when I’m in Cancun !
We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.