10/10 ดีเลิศ
Alicia
เดินทางกับคู่รัก
6 มี.ค. 2026
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Highlights of 4 night stay:
- Lovely, well maintained grounds and facilities - like being in the jungle, but with beach access
- Surprisingly good, varied, and innovative restaurants - and almost always able to get in with short notice. Shout outs: the cuisine at Fuego and Bassano. Most surprising: great pool food, both at the beach and lagoon pools
- Fantastic bathroom - great design and light
- Top notch spa
- Amazingly consistent and strong service across all resort venues - it's clear that every employee here has been "Hyatt-ized" to greet guests warmly and professionally and always be helpful
- Best upgrade? Butler service! Being able to group chat on WhatsApp was much easier than a concierge. Special shout out to Edgar for incredible helpfulness and availability. Helped with restaurant and outing reservations (on and off site), transportation access, maintenance issues (super fast response), and even finding and delivering Dramamine to our room. We were blown away!
- Bikes everywhere (to take to the beach pool area, etc.) and the everpresent shuttles. Fair warning: The beach is .5 mile away, but it's very easy to get to, even in the evening for bar/restaurant reservations.
Only weak points were check in - took WAY too long and wasn't very welcoming or helpful - and check out, which felt impersonal after such a great stay. Check in was redeemed when we were upgraded to butler service, noted above.
We look forward to a return trip.
Alicia
เข้าพัก 4 คืน, กุมภาพันธ์ 2026
