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"Staff is great!!"

"Food was pretty good overall except the Japanese restaurant Sakura..."

"Yes"

"Staff and service is 10 food is 10 the only thing is bathroom shower need to be updated rust all over the shower"

"That’s my third time at this hotel coming from Michigan state in USA Why third time ? Here’s the answer Great team Great hotel Great resort Amazing food Clean pool Excellent service Clear beach And I would do it every year till I die."

"The staff was perfect."

"Given the resort’s higher price point, expectations for service were elevated but not consistently met. At check-in, our friends’ reserved room was unavailable, which was especially disappointing as we were celebrating a birthday. The correct room was important for comfort, and while the hotel offered cabanas and restaurant credit, it didn’t fully make up for the inconvenience. They were told they could switch rooms the next day. Food quality was mixed. Room service and poolside dining were good, but the Thursday buffet fell short, with overly fatty, unappetizing tacos. Despite booking an all-inclusive package, certain items like steak at one restaurant and an entire steakhouse came with additional charges, which felt misleading. Dining policies were also inconsistent; although told reservations weren’t accepted, other guests clearly had them, and staff offered little help finding alternatives when restaurants were full, forcing us to dine off property. The pool area was enjoyable with good service, but extra charges for items like coconut water led to confusion due to the room switch, requiring multiple staff interventions to resolve. Entertainment in the lobby lounge was a highlight, with a great DJ and bartenders. Overall, the resort is clean, well-located, and staffed by friendly people, but service inconsistencies, unclear policies, and unexpected extra costs detract from the experience."

"Travelled to Krystal Cancun with my partner and we absolutely loved it. We were just looking for a quiet, relaxing getaway and it worked out. The beach is gorgeous; we found getting there before 9 or after 11 in the morning will get you a seat as they are limited. There was never any issues getting towels. The breakfast buffet was consistent- lunch a la carte was our favourite- dinner buffet was good but the three restaurants were amazing. The room was always made well and the ac kept us cool. This resort is very family friendly and is located on the strip so it was nice to take a walk and explore after dinner. The staff were always glad to help out and had great personalities which was the cherry on top!"

"A very comfortable stay, the room was modern and clean. The location was central and only a short walk to the excellent Jade museum. Staff were friendly and helpful."