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"Good"

"Nice place ! A little outdated but they are renovating soon! Staff was excellent!! The food was ok! ."

"Pool was nice. The rest is garbage. The food is reused day to day hardly any alcohol choices no juice limited water none in room no bottle water. You cannot get around easy steep terrain. I got food poisoning so bad that I did not enjoy my trip. Throwing up and the other end dry heaves horrible waisted all this money for truly the worst vacation ever. Why on earth do you sell as an all inclusive. There was hardly anything to eat and the food just sat out all day in the heat."

"Amazing location & amazing staff! The food however in the main restaurant was not good. Very tasteless and you could tell they are not using quality ingredients. I really hope they upgrade their food! Would make for a much better experience! "

"The hotel and spa areas were clean and beautiful and the air conditioning was perfect"

"From the moment we arrived at the hotel, the staff were super unfriendly & not helpful. They did not make eye contact. We asked several staff members where we could find towels & they could only point towards the massive pool. The beach is completely full of people selling things like nothing I’ve ever seen & the vendors are very aggressive in soliciting you. The pool is extremely uninviting with cups and trash left around the pool and the bathroom unusable because it was so dirty. This...

"Love the shuttle that brings us to a private section of the beach"

"We stayed in a “Superior Room” with a volcano view. The resort is close to everything,, a 10-15 minute drive to downtown area. Also not “too bad” of a drive at night back to the resort from downtown at night. The room was large and spacious. Air conditioning was great. Pools and hot springs were awesome. Ford and drinks were good. A few sections of the resort were not maintained and underused. Such as the lagoon area. Also, a lookout tower was closed off. It would have been nice to take a kayak...

"Nice if you want to relax, love the salt water pool. "

"Estuvo precioso una gran experiencia, solo nos quedamos 2 noches y tuvimos un problema con el booking de un restaurante pero de verdad fenomenal, y para sellar con broche de oro, cuando íbamos saliendo del cuarto el muchacho de transporte nos vio y se bajo a ayudarnos a sacar más maletas nos llevó a los carros y nos llevó a la recepción muy buen servicio el de Michael el chófer."

"Everything was excellent, service, food, room, grounds"

"This is a gorgeous property but not as all inclusive as you'd think for the price.They try to get you to a timeshare meeting when you arrive but they aren't too pushy. Then, as you go, you find out there are a lot of "yes, buts". For example, we asked a bartender if we could take a bottle of wine back to our room with us and he said yes just call room service. So we did and they said the limit was 2 glasses and it would be a 45 minute wait. The staff were friendly but you had to pay mucho out of...

"Tout est parfait. "

"Très bon tout inclus. En résumé dans un tout inclus, je ne m’attends jamais à la perfection, mais une prestation de bonne qualité. Ce que l’établissement a offert. Bon choix de restaurant (asiatique notre préféré). La majorité du personnel était parfait (un peu inconstant le week-ends). Faire attention à l’entretien (le tout blanc demande plus d’entretien). Samara est juste parfaite."

"Five -Star all the way - especially the service. Jackie-the-Critic gives it a 5-Star Thumbs up."

"The property was just beautiful, so green and lush. Our room was very nice with a great patio facing Arenal Volcano. Fun swimming pool and beautiful thermal pools. Food was fantastic. Staff was awesome"

"Same menu for the entire stay, with not much variation... so-so snacks. The chicken nuggets and hamburgers were awful. Room had no view- just looking at palm trees. Did not feel welcomed at all. Everyone seemed to have a chip on their shoulder... "

"If you are visiting for your first time to Costa Rica this is not the place. When we checked in at midnight we walked to our room, that was farthest from front desk, and the keys did not work. Had to walk back to get keys that worked then the door latch on the inside caught so we had to Jimmy it open. The rooms were not well maintained and the doors did not seal so bugs would crawl in the room and we would have to kill at least 5 bugs a day. The shower only had hot water so could not adjust the...

"It was such a wonderful experience. Everyone is so nice and friendly! Great view !"

"No entertainment on property, need more food options "