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"I was really looking forward to staying at Lopesan in Punta Cana, but unfortunately, my experience was extremely disappointing. While the resort itself is absolutely beautiful and the beach is stunning, that’s about the only positive thing I can say. The customer service was terrible. Almost every staff member we encountered seemed miserable, and there was absolutely no sense of hospitality or welcoming atmosphere. Multiple times, we went to dinner at both the restaurants and buffet, and not...

"Great staff, excellent pools. Beautiful rooms."

"It was an amazing and relaxing stay. I loved that everything could be found at the hotel and if you didn't want to leave, you didn't have to."

"Very clean, great customer service and kid friendly"

"Everything about this resort is incredible! Clean, food is great, and the staff goes above and beyond for their guest! Loved it so much we plan on going back in a few months!"

"The staff was truly the highlight of our trip. Everyone was extremely friendly, helpful, and genuinely committed to making our stay enjoyable. Their hospitality made a lasting impression, and we appreciated their efforts. However, one area that could use improvement is the attention to detail and overall guest experience. We were celebrating a surprise birthday, so we wanted the stay to feel special from the moment we arrived. Unfortunately, our first impression was disappointing. When we...

"The property is very clean and well kept. The staff is very helpful and courteous. I wish that we could find a place to leave our 3 year old so we can enjoy ourselves. The beach is clean and well kept. I really enjoyed it. Overall I will come back and I will recommend Riu to my friends and family."

"Staff was amazing not much to do other then hotel but had plenty of entertainment every night"

"The whole resort is very clean and beautiful. Some of the staff are very friendly, some seem stand off-ish. The food could be better. Seems like they were struggling to get the fruit to ripen in time for placing on the buffet. But the buffet has a lot of options, including omelette and crepe stations. The à la cart restaurants were ok. The best was the hibachi and Robert’s flame. We had a swim out room, but couldn’t swim much there due to the water being cold. Other pools were a better temp for...

"The resort is beautiful and well maintained. We stayed on the Adults only side but walked around the family side as well. There was some construction happening outside our building but we were never bothered by noise or debris. Staff are very kind and attentive. They take the time to talk to you and get to know you. I’m sure tipping daily helps but I saw them engaging with non-tipping customers as well. The pool is enormous and the swim up bar offers everything. Elvis took great care of us...

"The best hotel ever"

"Nice hotel , staff was great but the food is mid definitely kid friendly!"