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"The biggest issue we had was the cost of the room and the actual worth of said room. We had room 1414, was supposed to be panoramic views of the city. Instead, we got to look into the adjacent building and all the apartments or rooms that people occupied. there was a major privacy concern, and we kept the blinds closed most of the time. Mainly because we knew if we could see them naked then they could definitely see us. aside from this the cleaning was sometimes good sometimes bad, very inconsistent. the balcony wasn't truly a balcony had 3 walls on it and sat back so no view at all but that giant white building. An, our two rooms had large floor to ceiling windows that looked into one another, so felt more like redlight district than anything else... at a cost well over 3k US dollars id stay somewhere else or don't pay for the 2 room panoramic views of 1414"

"The staff were very blunt and not very helpful. The rooms are dated"

"Room was fine, Concierge was good Staff at breakfast were rude. They were not helpful, the selection was poor, I asked for veggie sausages, no response. Please improve staff and breakfast "

"Great location, slightly smaller room than expected but very clean and nice"

"The free breakfast was wonderful. All the traditional American breakfast items were there as well as a full English breakfast. The staff was very friendly and helpful and the room was excellent. "

"Wonderfully situated for both Theatre and Tube access, a few minutes from Covent Garden and plenty of places to eat, although the hotel also has its own restaurant and bars.9999 The room was clean , but smaller than expected for a Superior Twin. The bathroom was adequate with large shower, but adjusting shower height was a little bit of a problem for a shorter person. Customer service was excellent and they dealt quickly with a problem with the bathroom. Breakfast was more than adequate adequate, it offered a large range of both Continental and English choices, I ate from both. The staff were very professional and there were plenty around if you needed anything. The only negative was the lift service, it was very slow and on more than one occasion there were more than one lift out of operation. Not a problem depending which floor you occupied. I have stayed here previously and would definitely repeat my stay. "

"We really enjoyed our one night stay at APEX, our double deluxe family room was perfect for our family of four. The entire family wished we could stay longer! The hotel staff were very friendly and helpful and when we needed to check out an hour late, there was no hassle. The hotel is super close to the Tower of London since it’s situated between the Tower and London bridges. "

"We enjoyed our stay. Breakfast very good. Staff helpful"

"great location for air travel, staff were excellent"