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"One of the queen beds was broken. One side of the bed sat at least 6 inches lower than the other side. It was not comfortable."

"Just snacks"

"We always arrive after hours. Staff is great at handling our requests and arranging for late arrival. "

"The remodeled rooms in tower 2 were lovely. We weren't crazy about almost all the slots having a higher denomination. "

"The staff was friendly. "

"Mei Mei, in the breakfast room, was very helpful and welcoming! Isabel at the Front Desk was personable, professional, and knowledgeable."

"Hotel has issues with water boiler a lot and very common no hot shower water. If they get it working still not hot but like warm at best"

"Great"

"We are staying in an accesible room due to my mother being in a wheelchair. The accessible rooms do not have a door stop or an automatic door opener button to get into and out of the room safely or easily. The beds were listed as lower for accessiblilty but they are too high and are not adjustable. Front desk personnel were unable to answer my questions about the accessible rooms with certainty. The cleaning staff are super curteous and friendly but did not restock our supplies the first week....

"Great service!!"

"friendly staff! "

"There was broken blinds, the coax cable was broken, no tv signal, dirty sink, no mattress cover. This was room 327. Front desk moved me to room 328. When I walked in room was dirty used and had not been cleaned, bed all undone and keys on counter. I had to go back to 327. Horrible experience I would like my money back. "

"Only stayed one day, but felt it was way more comfortable than other hotels. The bathroom was actually really nice and had a lot of amenities for you. We also has a microwave and a fridge!! And the best was the bed, I mean hotel beds are uncomfortable for sure but that bed was honestly really nice. Would definitely stay again! Oh yes and great breakfast!"

"Clean room, very friendly staff. Not a fan of the no shower door but that seems to be the new trend."

"Staff was friendly, parking on the property convenient, rooms and all property clean and breakfast was geeat with variety daily."

"Everything"

"Delicious breakfast with lots of options, wonderfully friendly & accommodating staff. A very relaxing & comfortable stay. Absolutely my new go-to when I travel to the Harbor!"