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"Great place to stay and close to the downtown area."

"Convenience and near tourist attractions"

"Exactly what you paid for. Bed was comfortable, heat worked great and plenty of hot water tv was good as well"

"Our family love the place. Clean room and kitchen. Very accommodating and kind staff. Perfect location, close to our excursions. Will recommend and will stay here again."

"Sucks that we could not log into any streaming service or airplay onto the tv. Only complaint"

"Really loved the Nordic spa experience"

"Toilet was old n not working. Too noisy with train noice."

"Thanks for the amazing customer service"

"Great location but I do not know before that we have to pay extra about 20$CAD for facility, the room is quite smaller than I thought. "

"Will definitely stay here again on my next trip to Banff. Beautiful hotel. Lovely welcome by staff on check in. Useful information provided. The tea/coffee of your choice welcome bag was a thoughtful and appreciated touch too. Room was very spacious. Mountain view amazing! Great location - within reach of downtown but slightly quieter area. The hotel provides free local bus passes which were invaluable. Not sure I would change a thing to be honest!"

"Unbelievable experience. Staff was extremely helpful and friendly."

"The views of the National Park are incredible. The proximity to the near by bus station made it very easy to travel around Banff."

"Able to rent Bear Spray! Luckily didn’t need it. "

"The Otter Hotel was just okay. Based on the photos, I expected a more upscale experience, but it felt more like a budget hotel. The elevator to our building was out of service for most of our stay, forcing us to carry luggage up and down three flights of stairs. Housekeeping was disappointing. The room didn't feel very clean, the shower head looked like it hadn't been cleaned in a long time, the sofa appeared worn, and trash was left in our room instead of being emptied. The beds were also very...

"The stay was absolutely great"

"Relaxing place in a perfect location"

"Bien situé, propre, lit super confortable"

"Everything was great! The hotel has an excellent location. You can walk everywhere from the hotel or take the bus just steps off the hotel. The hotel provides you with buss passes if needed. The hot tub and fire is great. We went end of April so it was not packed which was nice however most of the lakes were still frozen. Still Banff was magical. The room are kind of small but everything is so well kept. The shampoo and soap provided are from the Rocky Mountain brand which smells amazing and...

"The water was shut off in the afternoon during my stay, during a time where I needed to shower and get myself ready for my evening out. I had to book a hair appointment at a salon instead just to get my hair washed. So it was quite inconvenient. Had I known in advance, I’d have stayed somewhere else. However, the staff are very helpful and friendly and the location is amazing."

"Convenient location and excellent staff. Other good points include the overall cleanliness, waterside and breakfast. "