This hotel was supposed to have a pool and complementary breakfast. When I arrived. They told me the pool had been broken down for three or four months and that there was no complimentary breakfast. I traveled with my two children for a hockey tournament. Everything in the area has already been booked, so there were no other choices for pools. The fact that they didn’t tell me when I booked it is ridiculous. When I arrived in my room, they definitely didn’t vacuum, and it looked like someone spilled hot chocolate all over the countertop.. I had to clean the room myself before we slept in it. My girlfriend woke up with some serious pink eye, probably from those nasty sheets.
Robert
เข้าพัก 4 คืน, กุมภาพันธ์ 2025
2/10 แย่มาก
Mohit
เดินทางเป็นกลุ่ม
24 ก.พ. 2025
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Bad experience overall.
Mohit
เข้าพัก 2 คืน, กุมภาพันธ์ 2025
8/10 ดี
Philip
เดินทางกับครอบครัว
15 ก.พ. 2025
ชื่นชอบ: พนักงานและบริการ
The staff were particularly great with every interaction. The rooms were clean, just worn down and outdated. It's low budget stuff, but still a great value for the money. The mattresses were hard and the pillows pretty thin, but it was a good, safe roof over our heads for the night, especially on a busy weekend where a lot of places really jacked their prices up. Exactly what we needed.
There was no one there when we arrived. we had to go to the Rodeway Inn across the street to find another room. we arrived at 7 p.m.
thank you to the staff of the rodeway inn who understood our very ordinary situation
cancelled my reservation without telling me, did not find accomodation alternative, I had travelled from out of country and was left in the cold. Expedia was equally unreachable during this time.
We were moved at check in from Carriage house to Rhodeway in. Very run down, outside door to parking lot didn't lock, limited parking, dingy room, peeling wall paper, broken heat, ratty blankets, threadbare towels.
This hotel was purchased by the motel across street. The office of this hotel is a construction zone. No sign on door, no staff around. You have to go across the street to check in, but no sign, no text nor email to let you know this. No microwave, the coffee maker and TV did not work. Snow was not adequately removed. Not good safe parking. If all you need is a bed, this is a better option than sleeping in your car.
This hotel is a scam. I spent my entire day while traveling trying to contact them to arrange to check in outside of the 2 hour window they like. The phone does not connect. This is in the middle of the Adirondack mountains. Cell service is unpredictable at best. I was sitting in an unplowed snowy driveway at 830 on a Friday evening, with my child, unable to reach anyone. Expedia couldn't reach anyone. I leaned on my horn for 5 minutes. Nothing. The "office" is an empty room with a single bulb light. No info on contacting anyone.
Their info on the site says 24/7 service available. Clearly false.
5 degrees, no one available, snowy parking lot. If the empty room didn't have the light, would think it was abandoned.
Amazingly, they CAN be contacted to refuse a refund.
Sleep in your car. It will be more dependable. I wish this would allow me to upload the picture of the "office."
The check-in process was terrible. I knocked on the office door several times and nobody answered. I tried to call many times and nobody answered the phone. After about 10 minutes, I saw another customer and asked her about the check in process. She sent me an across the street to other motel and it turns out I was supposed to check in there. There was no information about this check-in process at all. If it hadn’t been for the other Customer, I would’ve had to sleep in my car.
Stefanie AB
เข้าพัก 1 คืน, มกราคม 2025
6/10 พอใช้
Juan Axel
เดินทางเป็นกลุ่ม
15 ม.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice staff, hotel was ok but have some issues with the property
Juan Axel
เข้าพัก 1 คืน, มกราคม 2025
2/10 แย่มาก
Rupert
12 ม.ค. 2025
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
This is not to criticise the property more for expedia to not notify me that both the pool and spa were not working. And has not been for a while. Probably why the prices were low. I chose the property because l know this spa and pool and they're great. That's really what l wanted when l booked. It's pretty dishonest as they were mentioned on property amenities. Also there was no breakfast! And l booked that too!! I feel humiliated.
I never had a chance to stay at this property. There was no one on hand to check me in, the parking lot was unplowed, and the office was dark and looked to have been abandoned for months.
I don't they are actually open for business, yet they took my money and would not provide a refund.
I am very disappointed, my room is freezing. I can't control the heat which seems to be set at 60 degrees. Apparently, I am not the only guest that is frozen as another woman was in the office complaining of the same thing. The pool & hot tub is also closed. No mention of this on the website, the hot tub would have been nice since they seem to be trying to save money on the heat bill by keeping the rooms at 60. This is a no frills accommodation, so the bar is low...but heating the room should be standard, ownership should do better. I wasn't expecting much but I was expecting a warm room.