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"The staff was very friendly and helpful. The place was very clean. However, the coffee and tea station is only open until 10 am. This should be open longer for those who are just arriving or need that afternoon boost after walking around the city. "

"Very good location, no problem with the elevators. Lot of space in the room for NY, kitchenette is a plus. Bed are just ok."

"Always a great stay here."

"This is the worst hotel I have ever stayed in. The room was so small that two people could not walk past the bed at the same time. I wonder if we got this awful room because we used Expedia. The people at the front desk were so very rude. If you happen to get in the wrong line to ask a question, you get a very snide remark in return. We love NYC and visit here every year. We will never stay here again."

"Our stay was exceptional especially with the upgrade. The only thing I need to pay attention to is the size of the beds. We had 2 double beds which were too small for the two of us. Thank god for the extra bed. "

"Only thing I wish I had was a fridge, but everything else was just as expected!"

"Great hotel and location"

"The room has definitely seen better days. There were rips in the carpet, stains on the sheets, stains on the chair and the bathroom could have used a deep clean. Bathroom mirror was actually scary. All service was outstanding with the exception of the front desk. "

"Staff was very nice. Room service kept me stocked with towels and rags. The room overall was OK. It was clean, but it was not up-to-date so it still has that old look but it was OK for something last minute. There’sBut Everyone across the street pricing is ridiculous though."