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"Clean Room, solid shower, liked the access to the cafe"

"Breakfast was pricy"

"Overall it’s a decent place to stay "

"Excellent location near Canada Place with a good variety of restaurants nearby. The hotel is a bit old, but still in good condition. We're happy that it had a pretty big gym and an indoor pool and hot tub. We really wanted to try the restaurant and bar downstairs but didn't have the time. But it had a terrace with a nice view of the mountains. The rooms were a good size for the price. The only things I'll nitpick are that they had paper cups instead of proper glasses and mugs in the room, and the carpets made the interiors feel old. Overall, it was a good stay and would definitely consider coming back."

"Absolutely terrible experience."

"The room was in poor condition. We decided to make-do because we didn't want to move rooms with a young child after we were already settled, so we didn't mention anything until the end. The staff were very understanding and kind. I have no doubt that we would have been switched to another room if we had chosen to mention it. The hotel is very kid friendly (surprisingly for a casino!) but food options are limited for vegetarians. It's also a bummer that the food court is in an adult-only area."

"Complimentary cookies that were warm and fresh was such perk !! Staff was so friendly, hospitable too. Great service."

"The location of the hotel is excellent—it’s right in the heart of downtown and just a few minutes’ walk from CF Toronto Eaton Centre. The staff were friendly and helpful throughout our stay. Unfortunately, the quality and cleanliness of the rooms were disappointing. We arrived early and were accommodated in a different room before moving to the one we originally booked (for an additional fee). In the first room, particularly in the bathroom, there was noticeable wear and tear. The bathtub was in poor condition, with the finish peeling and chipping. The hotel advertises air conditioning and a coffee machine; however, the A/C only worked intermittently, and when it did, it gave off a musty, stale smell. The “coffee machine” turned out to be just a kettle with powdered coffee sticks, which was a bit misleading (though a minor issue). When we moved into our originally booked room, we experienced many of the same problems. Again, there was no actual coffee machine, and the A/C barely worked and continued to produce a musty odor. The room felt hot and humid, showed further signs of wear and tear, and the bed sheets were stained (we ended up using our own). Another thing to note is that the TVs are not smart TVs, so there are no streaming services available (Netflix, Prime, etc.). Overall, this hotel is significantly overpriced for the level of quality and cleanliness provided. The only real highlight is its location."

"Easy to find parking, nice place"