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"The staff was wonderful!!! The property was very clean and we felt very safe and comfortable. It is definitely a dated property. It isn’t fancy but it is very comfortable. The staff truly went above and beyond. The location is also very convenient. "

"This hotel had everything we were looking for. After researching many options and reading lots of reviews, I’m very happy with our choice and would stay again! The location is great, about a 10 min walk from Times Square. I never felt the area was unsafe, despite some comments. The entrance is secure, with locked doors and security always present. The staff were always friendly and helpful. Housekeeping is every 2 days, which we found perfectly adequate since we were out all day and we are clean people. The room size was good, and the kitchenette was very well equipped, including a large fridge freezer. The bathroom was good with no issues at all. We were lucky to have a view of the Empire State Building and The Edge. On the downside, the air conditioning and heating system was difficult to control and quite noisy. The mattress in our room was worn and could use replacing. Storage space was adequate for our needs, with a small cupboard to hang clothes. Breakfast was buffet with a good variety of hot and cold food, with extended hours compared to other hotels. At around 8am I always found a table easily. It got busier after, with short waits and some people taking food to their rooms. The 3 elevators can be busy, so some waiting is expected, be patient. They also stored our luggage for free after checkout until 6pm. We paid in full when booking, and the hotel only held a $250 deposit, which was refunded promptly an got it back in my bank account the day after checkout."

"This hotel location is spot on. We where on the 40th floor which I upgrade with additional charge and thought its quietter but you will hear the banging of doors from floor below and the sound of plumbing pipes. "

"Hotel entrance look fantastic but rooms were kind of outdated. Location is perfect, walking distance to subway stations and most tourist destinations. There was a mandatory destination fee applicable daily to selected food/beverage and a couple complimentary activities but were not really explained by the front desk. Although they gave a paper to read about it, it would be better customer service to explain what it is and how can you use and maximize the fee. And also to direct you where you can check ahead about the availability of complimentary activities. "

"Clean room, and we enjoyed the lobby bar."

"Bed was so comfy. Close to all amenities and staff was amazing. Zero complaints "

"You can just tell the hotel is dated and living off it's prime location- plus cost was high vs condition"

"Clean and spacious room. Fantastic location. Subway station very close by. Very easy to walk to places or jump on the subway."

"Too noisy , housekeeping crew kept banging the door of their storage which was located next to our room .. this would go on every night until 1am .. room is outdated , bathroom needs some serious help .specially for the cost. staff is great and friendly .. but facilities really needs some care and renovation."