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"Staff put us in a room that we didn't book and lied about being out of the room we paid for. Had to talk to guest relations and spent 30mins fixing the issue. The beds are terrible it's like sleeping on a brick. Staff will also not let you know where the stairs are to bypass the elevators. We waited up to 15 min to get on one. "

"Excellent stay while visiting Louisville. Responsive service via text messaging. Library Bar was understaffed for the number of guests enjoying the cocktails and food, but drinks and light bites were delicious. Had an issue on the first night with a party in the hot tub, but guest services and security were very responsive and addressed the issue once it was reported. No issue the second night. The pool and hot tub with views of the city is a nice amenity. TV has Google Cast so you can...

"We were informed upon check in that the pools would be closed for our entire stay. The main reason we chose this hotel was because of the photos of the lovely indoor and outdoor pools. There was NO note of this when booking. My daughter was extremely disappointed. I heard a lady in front of me with four kids who were there for the pool for a refund and the girl at the front desk was rude and said there were no refunds. She asked to speak to a manager and was told just as rudely there wasn't one...

"Room is clean. However, we are not offered any room upgrade. Thanks. "

"Been staying here off and on for over 20 years, the rooms are out dated and the decline over the years show. The view and balcony are awesome but don’t know if I’ll stay again. "

"Cleaning lady did not supply room as needed but staff kicked in and made up for it when asked about problem. "

"No hair dryer in room as advertised. Ice makers hard to find. Self parking advertised was hard to find for hotel. Ended up in valet for hotel marked. "

"Great hotel stay in the downtown."

"Everything was great."

"Overall this hotel is nice and clean. We had to wait for about 15 minutes to get our room key for the cleaning manager to inspect our room. This was an inconvenience. The pool was nice with good seating for adults and always had clean towels available."

"Breakfast was fine, room was rough, tons of security to keep oddballs out, and not particularly nice staff. "

"Hot tub was great. Hotel food was amazing"

"Amazing! Beautiful, nice location, great breakfast, great view, we had so much fun!! Will definitely be back!"

"None"

"Perfect for families, clean, friendly staff! Great breakfast included in stay. "

"Breakfast was great. Made to order omelets and lots of other options. "

"Yes"

"The staff was excellent "

"We would highly recommend this hotel. Super friendly staff and very clean. Great location in relationship to Great American Ballpark."

"Best stay in Louisville!"