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"Great location , fantastic accommodations, incredible staff….go see Elias and his crew for drinks at the pool bar for smiles, laughs and the meaning of Pura Vida!"

"Food and staff were amazing. Only issue we had was with our water heater and maintenance guy not being helpful, they use gas water heaters and the duct for gasses was just a regular dryer duct that was deteriorating and had holes in it letting gasses into the room. I tried to have them fix it a couple of times explaining the dangers with no help. I just turned off the heater during the stay. If we hadn't this experience I would rate the hotel 20/10 but them not being helpful with this...

"We came here for our honeymoon in September of 2026. It was perfect. Everyone was so kind and helpful, and the place itself was beautiful!"

"Wonderful hot springs. Exceeded my expectations. And that view?? Unforgettable. Breakfast was FABULOUS. The only thing is that I could hear my neighbors pretty clearly and the excursions were pricyy (but I think still worth getting because they were easily accessible and so fun!). Overall, a great stay!"

"JW Marriott is an excellent resort. Beautiful property,extremely helpful staff. Excellent restaurants and a large gym. Beach is beautiful. Golf course conditions were poor."

"Overall, the staff could use a customer service refresher; we felt that only one or two people were attentive. The room we were assigned has gone far too long without maintenance, furniture that has already reached the end of its useful life. The cleanliness was poor. The surrounding areas are poorly maintained; they need to take urgent action and close for major maintenance. The only thing that lives up to the price is the food (breakfast, lunch, and dinner); the drinks and cocktails are of...

"Lush beautiful property, very friendly staff and clean comfortable rooms!"

"Not clean no a/c no helps not clean terrible choice I made for my birthday"

"Exceptional, the best hotel, the best staff, views, amenities! The beach and the pools were great! The food was 3 stars from 5 , very expensive and is not good, buffet breakfast the best!"