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"With an expected 4 pm check in, we arrived at the hotel around 5:30 to find our room was not ready. Our initial conversation with the employee was that they did not know what time our room would be ready and they would call us. After waiting 2 hours in the bar/restaurant area I went to the front desk and they had our room. No phone call. We finally got to our room at 7:45. Unacceptable for the amount we paid for this room, or for any hotel. "

"I had a garden view not worth the money"

"Room was clean and spacious. Everything is overpriced and 15% gratuity is automatically added to every single purchase throughout the entire resort. The staff lack customer service due to this automatic gratuity and will not work any harder than they should. Therefore, DO NOT TIP ANY ADDITIONAL GRATUITY! It is not deserved or appreciated. You have to constantly ask for a refill of water or wait on staff for the check. It’s insane that they don’t even bother to care for you. Aside from that, the resort itself is very beautiful but the staff definitely take away from the experience and need better customer service training. "

"Beautiful property, beautiful room, beautiful views. The resort was clean and well kept. The staff was very friendly and helpful and the room was kept clean and stocked daily. Multiple restaurants and bars on site and very professional and nice. All around well done. Would recommend "

"Best amenity is access to the private island. Breakfast was ok but nothing special. There was a lot of little things that needed fixed around the hotel and in the room. Artwork hanging off crooked in the hallway, drywall patches in the bathroom, debris on the carpet in the hallway everyday. For the price during high season $800 per night with breakfast I do not find it worth it at all. For half the price it wouldn’t be as much as a problem. Do not expect a 4-star hotel experience. The staff all around was excellent, helpful and incredibly kind and attentive. "

"I loved the island view from my room. The activities were pricey but I can say I did wish I had stayed longer because of how much there is to do. I would most definitely come back again."

"Everyone was very nice and helpful. Area was always clean. We really loved how everything was accessible. Everything was walking distance, from our room, to the beach and to the restaurants what more can you ask. Although our room was located near the construction site, we didn't care for the noise because we were outside most of the time. Me and my husband really enjoyed our stay. We will definitely come back to this hotel. "

"There was a mix-up and our room was not available at check in. We were given a less of a room with a view overlooking the roof and parking lot. In exchange for the rest of our 6 day stay in there best accommodation a large suite with a large balcony over looking a 180 degree view of the ocean"

"Close to shopping, food, and the Queen Emma Bridge. Housekeeping needs improvement with replenishing washclothes and coffee, but staff were very friendly."