We booked this hotel on the day of our stay at around 1-2 pm.. when we reached the hotel, we realized there is no front desk, its jst like entering any building , there is a security cam there and a lift and a wierd robot. There were some names on a board there with room numbers .. we didnt knw wat to do.. we were waiting for smone to cm.. there were lot of instructions in english everywhere and one said tat they may hav sent the room number via mail. Thankgod we jst got a new sim card and had net, and found a mail from the property saying our room number was ...and apparently the room wil be unlocked and key wud be on the table there . We were happy to see that as it was alrdy too cold / dark and we had a baby with us , it was arnd 5 pm then.. when we went to our room, it was locked . We had absolutely no clue wat to do next.Then we found another mail, saying tat their staff would come by 8:30pm only and tat if we wanted we could cancel!! Then there was another mail from the owner afer this saying tat so and so is the room and all instructions . Then immediately another mail saying the staff will be there only at 8:30 and sure enugh, someone came only at 8:30 pm. 2 and half hours waiting in tat tiny entrance with a small baby was terrible.My hus tried calling all the numbers provided ,none went thru. Once we got to the room, it was clean, had few utensils, no complains.if you hav a jr pass, you need to go to akihabara( 200 yen) then,use the yamanote and other free lines.