Best Western Brook Norwich Hotel check in experience
I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs.
There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas.
In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable.
The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles.
It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Daocheng
เข้าพัก 1 คืน, สิงหาคม 2022
10/10
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Sarah
เข้าพัก 2 คืน, กันยายน 2022
2/10
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Bhavna
เข้าพัก 1 คืน, กันยายน 2022
10/10
David
เข้าพัก 1 คืน, กันยายน 2022
8/10
Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Steve
เข้าพัก 2 คืน, สิงหาคม 2022
4/10
ผู้เข้าพักจริง
เข้าพัก 2 คืน, สิงหาคม 2022
8/10
Elaine
เข้าพัก 1 คืน, สิงหาคม 2022
4/10
The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Lisa
เข้าพัก 2 คืน, สิงหาคม 2022
2/10
Hannah
เข้าพัก 1 คืน, สิงหาคม 2022
10/10
Jessica
เข้าพัก 1 คืน, สิงหาคม 2022
6/10
Carolyn
เข้าพัก 1 คืน, สิงหาคม 2022
8/10
Staff were excellent and very friendly and helpful. Hotel is nice but rooms are dated and need freshening up.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, สิงหาคม 2022
8/10
Jarrad
เข้าพัก 2 คืน, สิงหาคม 2022
4/10
The room was really dusty, wallpaper coming off the wall, really does look like it need some basic attention to keep it looking good. We booked the room purposely because the hotel stated rooms have air conditioning. The room didn’t and when asked we was told some work and some don’t which I think she be advertised properly. I would not recommend this hotel it’s dated, it needs a good thorough clean and needs updating.
Sinead
เข้าพัก 1 คืน, สิงหาคม 2022
8/10
Tommy wasn’t as clean as I could of been
Mark
เข้าพัก 1 คืน, สิงหาคม 2022
10/10
Rene
เข้าพัก 1 คืน, สิงหาคม 2022
8/10
Suzanne
เข้าพัก 1 คืน, กรกฎาคม 2022
6/10
Decided to arrive later than Check in time. Arrived after 2hours drive after 1700hrs. To receive an apology, both rooms one on floor one and one on floor two not ready. Had to rearrange booked evening meal and after long drive was looking forward to get into room, have a shower and go out for family meal. This was delayed as they had lack of staff. Decided to come back later, to be greeted with a strong unpleasant aroma in our room. Opened windows and turned on extractor fan in room to clear out the smell.
Not a pleasant experience, so probably going to book elsewhere in future.