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The Henderson Castle

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Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Business services

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Luxury Room

Luxury Room

Luxury Room

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

Terrace/patio

Luxury Room

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Room

Standard Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Luxury Room

Room

Luxury Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room

Room

Luxury Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 32 sq m
  • Hill view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Romantic Room

Romantic Room | View from room

Romantic Room

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room

Room

Luxury Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

View all photos for Panoramic Room, 1 Queen Bed

Panoramic Room, 1 Queen Bed

Panoramic Room, 1 Queen Bed

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Romantic Room, 1 Bedroom

Romantic Room, 1 Bedroom

Romantic Room, 1 Bedroom

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 18 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed

Room

Classic Room, 1 Queen Bed

Highlights

Garden
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
100 Monroe Street, Kalamazoo, MI, 49006

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The price is ฿3,285
฿3,646 total
includes taxes & fees
26 Dec - 27 Dec
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Policies

Special check-in instructions

Guests arriving after 10 PM will be charged an additional EUR 25 per hour.

Payment types at the property

Important information

Property is also known as

Henderson Castle Inn & B&B
Henderson Castle Inn & B&B Kalamazoo
Henderson Castle B&B Kalamazoo
Henderson Castle B&B
Henderson Castle Kalamazoo
Henderson Castle
The Henderson Castle Kalamazoo
The Henderson Castle Bed & breakfast
The Henderson Castle Bed & breakfast Kalamazoo

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Reviews

The Henderson Castle Reviews

7.4

Good

7.8

Cleanliness

9.0

Location

7.8

Staff & service

6.8

Eco-friendliness

7.4

Property conditions & facilities
Rating 10 - Excellent. 85 out of 250 reviews
Rating 8 - Good. 70 out of 250 reviews
Rating 6 - Okay. 38 out of 250 reviews
Rating 4 - Poor. 37 out of 250 reviews
Rating 2 - Terrible. 20 out of 250 reviews

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms and friendly staff
Stayed 1 night in Mar 2023

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unique, I did not explore as much as I wanted as I do not do well with stairs. But they did have a wheelchair ramp to the front door & one cottage with two separate areas which is where I stayed. I knew of the property when growing up in Kalamazoo in the 60’s - 80’s, so it was a nice gift to myself to stay here. So whether you are from the area or not & you want to stay in a beautiful home built in the 1800’s with all that charm with modern conveniences but not to many to ruin the ambience. I highly recommend you stay at the Henderson Castle for just a weekend or for that special occasion, you will not be disappointed!
Stayed 2 nights in Oct 2022

4/10 Poor

Karen

Liked: Cleanliness
Disliked: Property conditions & facilities
The house itself is historic and has beautiful woodwork. However we had such low water pressure that I could not wash my hair, and not enough hot water for 2 people to take quick showers. Requested compensation from the property and over a week later no response.
Stayed 2 nights in Jun 2023

6/10 Okay

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My room was outstanding except for 2 safety issues. The tiny bench to stand on to get into bed, would have a hard time being smaller. The bathtub needed a support rail, because it was high off the ground and falling was easy. I did fall getting out of bed, but just scabs and black and blue. I won’t be returning.
Stayed 2 nights in Sep 2022

2/10 Terrible

Kathleen

Disliked: Staff & service, amenities, property conditions & facilities
This property was misrepresented. It is nothing but a large run down house with leaky ceilings and faulty wiring. There were extension chords run across my metal headboard. The pipes and ceiling leaked in the bathroom. The grounds were all dug up. There was no wine tour. The rooftop spa area had old plastic wicker furniture without enough cushions. The place was so bad that I left in the middle of the night on my second night. The owner said that he would refund my money for that night and the next, but he didn't.
Stayed 3 nights in Jul 2022

2/10 Terrible

Bjarne

Disliked: Property conditions & facilities, room comfort

The worst and strangest experience - ever …

Very old and poorly maintained buildings. The A/C was extremely noisy, permanently at extreme cold and not adjustable- hence we had to cover it with blankets Windows were not tight - and the hotel had permanently placed an old towel to cover the crack Towels were old and placed in a pile in the bathroom No daily housekeeping All indoor areas are dark and poorly lit. Complimentary breakfast was hardly edible - and the coffee was cold and thin We left one day early and checked in at another hotel to get som sleep Don’t go there
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Know what you’re getting into

The policies are really strict and a bit frustrating. Also, one of the main attractions, the roof top deck & hot tub, is totally off limits if someone decides they want a massage. Consequently, my wife and I only got a couple minutes in the hot tub the whole trip. Don’t count on bringing anything you want to eat or drink, otherwise you’ll face a steep fine from The castle. That’s just one example of possible up-charges. You’ll find posted signs saying if you do this or that, expect upwards of a thousand dollars charged to your card. We ordered a vegan breakfast for the following morning which was pretty decent, if not a little bland. Can’t say for the non-veg options, but expect some sticker shock. Dinner dishes are roughly $35+ a plate. We had a mix of quality in staff we encountered. The middle aged heavyset bartender we had was a straight up creep, and left-handedly hit on women in front of their husbands. It’s a bummer, because the barroom is truly an incredible little place, and we didn’t care to stay more than the one drink we had. We tried to cash out, but the bartender disappeared for 20mins at a time to make cheese & cracker plates I guess? Most of the other staff were really sweet & easy going. The Tibetan room we stayed in was pretty large & comfy, but peeking into some of the other open rooms, a few seem pretty claustrophobic, so book carefully. Also, I had to force the castle to give us the price guaranteed here on Hotels.
Stayed 1 night in Aug 2022

4/10 Poor

Todd

Disliked: Staff & service, amenities
The description and photos of this property are misleading. The room description clearly said air conditioning, but my room had none, not even a fan. It was 80 degrees outside. The website says the bar is open at 4. We weren’t able to get drinks until 5:30 because the bartender didn’t show up until then. The wine was open and the bottle was dusty. It was stale and undrinkable. At night, my room was sweltering. I called the front desk. Now answer. Apparently the staff is completely gone at 10pm. I couldn’t stay there for three nights. I had to find another hotel at 11pm. Someone called me the next morning and I told the the situation. I demanded a refund. They told me the owner would call me. I haven’t heard from them 3 days later. Even Orbitz can’t get a response from them.
Stayed 3 nights in May 2022

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities

Henderson Castle

For an old historical home, it was well kept. The service was very helpful and accommodating with the limited staff available. Easy check in and check out. A pleasant stay all in all.
Stayed 2 nights in Apr 2022

10/10 Excellent

Tommie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Italian room is excellent and good food at nearby restaurants. The Italian room jacuzzi tub was soothing and the shower was unbelievably relaxing. Thank you for a wonderful anniversary weekend!
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful but the shower was designed to have to squeegee the floor of bathroom after using. Also, our room had a broken glass door that didnt lock so we felt a little odd being asleep there.
Stayed 1 night in Mar 2022

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with unique antique decor but still comfortable room. Friendly staff and great food.
Stayed 1 night in Mar 2022

6/10 Okay

Denise

Some of the older wood work is fabulous but could use some tlc
Stayed 1 night in Feb 2022

2/10 Terrible

Mitchell

Disliked: Staff & service, amenities, property conditions & facilities
If you have ever seen the movie Beauty and the Beast, and they sing “Be our guest”, this place is not that. Checked in at 6 with nobody to check me in, as they left at 5. Waited around finally got the key. The staff is undertrained and we didn’t feel very welcomed. We didn’t even tour the castle as it felt like we weren’t free to roam around. Nice surprise when they hit my credit card for 2 additional day’s, we of course were made to pay in advance. When I questioned the manager she said it was for our dinner. We didn’t have dinner there. In fact we missed out dinner reservations because of no staff to check us in. She blamed the waitstaff and when I said that the amount is exactly the price of two nights stay, she tried to go into the cost of dinner and the tip. She wanted to call the waitress until I said again that we didn’t have dinner. Breakfast was fine as long as you go ask for it. They closed the bar and dinner at 8:30. They barely had the sidewalks shoveled and they were very icy, the wife slipped, luckily she caught herself. The room was hot as a sauna because of all the drafts and no thermostat to change it. The shower was dangerous and a slip and fall is bound to happen as well as the water just stopped flowing mid shower. I won’t be back and will not be recommended them to family and friends.
Stayed 2 nights in Feb 2022

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Haunted with Bad Service/ experience

Super run down, staff not helpful at all, they sat around the bar all night when i went to ask a questuon. Internet not working, snow and ice everywhere, not cleared for safety. Garbage around property, water bottles, wrappers, cigarettes butts. Unsafe, unable to secure room at night. Deabolt was there but no hole drilled for bolt to be inserted.
Stayed 1 night in Feb 2022

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
The rooftop hot tube is a treat!
Stayed 1 night in Feb 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a absolutely amazing. It’s like stepping back in time
Stayed 1 night in Jan 2022

6/10 Okay

Victor

Liked: Amenities
Disliked: Cleanliness
Liked the decor and ambiance of the Victorian building and grounds. Check in was disappointing as it took 1/2 hour with only 2 people ahead of me. The backup person running the reservation desk had alot of trouble running the reservation system and finally gave up trying to enter a gift card. The kitchen cook and wait staff were short handed and service was very slow. The shower in the room flooded the bathroom floor. There was dirt in the corners of the room and stains on the bed sheets.
Stayed 1 night in Dec 2021

4/10 Poor

Carol

Liked: Cleanliness
Disliked: Staff & service, room comfort

Choose another property

Even though the receipt from hotels.com said all taxes and fees included, I was billed for more than the amount I booked for. Owner did not return calls. Two other fees were charged after the original overage. This is a place that nickels and dimes you to death. Very disappointed. Even at original price, the rooms are not worth it. Cool place, but doesn’t deliver what it promises. Fireplace in room didn’t work, hot tub was broken. It was definitely a one and done booking. It’s too bad as the property has so much potential. Good customer service could have fixed much of this.
Stayed 2 nights in Oct 2021

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Elegant romance

A gorgeous slice of history. These rooms are fabulous, the hosts are gracious and if you love historic architecture or want to feel like you are stepping into a Hollywood film, this is the place.
Stayed 1 night in Oct 2021

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful place couldn’t have been happier. Staff was friendly and
Stayed 1 night in Sep 2021

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort

Too late for everything.

We arrived late, so we missed dinner, and had to drive to the University Roadhouse to eat. That got us back after the roof closed, so didn't get to go on the roof. We also missed the spa and other amenities. We got up in time for breakfast but we didn't want to spend $15 a plate after spending $100 at the Roadhouse. Bed was extremely comfortable, perhaps the best bed I've ever slept in.
Stayed 1 night in Sep 2021

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thoroughly enjoyed our stay. The staff was amazing.
Stayed 2 nights in Sep 2021

6/10 Okay

Rebecca

Liked: Room comfort
Disliked: Staff & service

Needs management, but I had a good stay

With proper training of staff on how an up-scale hotel is run, this place has potential to be great. There were a lot of shortcomings with staying here and I doubt I would ever stay again, but it was just nice to get away for a bit. I just wish there was some manager presence there so that the dinners would be top notch and the housekeeping monitored so I can actually get items replenished and not leave cleaning products in my boyfriend's wine glass in our room. Please ensure someone trains staff in professionalism in the dining room and the Chophouse also could be top notch. Everything fell short for where I thought things should be while visiting, but I cannot say the staff isn't funny!
Stayed 2 nights in Sep 2021

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE

HORRIBLE! Unsanitary, mold, dirty floors, walls, bedding. Exposed wiring. Terrible meal, old food, dirty linens, unsafe rooftop structure, untrained staff. Worst experience in any stay in 50 years of traveling.
Stayed 2 nights in Aug 2021