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"Friendly and helpful staff"

"This is a very beautiful hotel. Very high class definitely a 5* Clean and well maintained. Staff are not very good at communicating with each other. I enquired about a breakfast, didn’t end up having it then they tried to charge me for it. Saying I signed for it, I didn’t took them 48 hrs to look into this and they said they would call me to let me know They didn’t I had to keep going back to reception to ask. Then there’s the €100 a night deposit they ask for either in cash ( their own currency) or credit card I guess to make sure you’re not using the mini bar and breaking anything. To get this back you have to have a member of staff check the room before they allow you to check out ! The biggest problem I had was the fact I booked the Izmir Swiss otel for the outside grounds. Izmir doesn’t have any other otel with an outside pool with garden No where on their site does it state or through any other booking partner that the hotel grounds, reception and pool where under construction. I booked this hotel for the pool and when I asked all they could say was yes it’s not ready yet to use. Well I know that because I could hear workman digging up the grounds from my balcony window ! The vibe here is also off, maybe it’s ok if your face fits and you pull up in a flash car but myself and my daughter didn’t really feel welcome. Only really genuine nice person here was the room cleaner lovely lady called Özul Nothing was too much trouble for her. Definitely wouldn’t stay again"

"Rooms were clean and the amenities were good. Staffs were kind and tried to help even though the language were not perfect to both of staffs and guests. Breakfast was fair and the taste good. The location of the hotel was in the bazar(traditional market place) and didn't have a owned parking space for self driving guests. So it was confused to park my vehicle for me. It's location was very close to the Agora of Smyrna(the old historical ruin) in 7 minutes by walking. If a guest want to visit the Agora of Smyrna without own driving, this hotel should be great location. I appreciate the staffs for their help, they were really nice. Just for the group tour, think one more before booking this hotel. Without the parking issue, I have no complain, however, it was not a small for self driving and/or group guests."

"Good stay. "

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"Here’s a polished best review you can use for Four Points by Sheraton Izmir, based on real guest feedback: ⸻ ⭐️⭐️⭐️⭐️⭐️ Exceptional Stay in Izmir! My stay at Four Points by Sheraton Izmir was truly outstanding from start to finish. The hotel is modern, clean, and beautifully maintained with spacious, comfortable rooms — many with lovely views and balconies that made relaxing after a long day a real pleasure. The location is excellent, offering easy access to nearby restaurants, shops, and transport, making it ideal for both business and leisure travelers. What truly set this experience apart was the staff. Every team member we encountered was warm, professional, and exceptionally helpful — especially at reception and breakfast. Their genuine friendliness and willingness to assist made the stay memorable. The breakfast had a great variety of Turkish and international options, and the overall service reflected high-quality hospitality. I would highly recommend this hotel to anyone visiting Izmir — a top choice for comfort, convenience, and exceptional service! Dawit Winta"

"An amazing hotel all round."

"I want say its a four star hotel, more like a three star hotel. "

"I loved everything about our stay and the helpfulness of the staff. We stayed in April, so the weather was lovely, when we asked if room temperature could be switched to cooling we were told this would not be available but was something that was going to be an option in the future. This would truly make the stay 100% perfect."