Verified
2/10 Terrible
Sarah
2 Jul 2026
They didn’t have room for us, we slept in the street, we took a shower on the road and they didn’t nothing and we tried to contact with u but u (Expedia) didn’t nothing too
I am seeking reimbursement of my reservation in full, together with compensation for all expenses I incurred as a direct consequence of the hotel’s failure to provide the accommodation that had been confirmed and paid for.
This includes, but is not limited to:
* Full refund of the reservation price;
* Transportation costs incurred while attempting to find alternative accommodation;
* Additional food and drink expenses;
* Medical and medication expenses resulting from the physical consequences of the incident;
* Any other reasonable expenses directly caused by the hotel’s failure to honour the booking and failure to provide suitable alternative accommodation.
Furthermore, I seek compensation for the significant distress, inconvenience, anxiety, humiliation, and psychological trauma suffered as a result of being left without accommodation during the night, despite holding a confirmed reservation.
My claim is supported by the following legal principles and legislation applicable in England and Wales:
1. Consumer Rights Act 2015
Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill. Failing to honour a confirmed reservation and failing to provide an appropriate solution or alternative accommodation constitutes a breach of this statutory duty.
I WANT MY REFUND
Sarah
Stayed 1 night in May 2026
































