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"Accessible to the lakefront, however, quite crowded during the day."

"Clean"

"Everything is perfect: the location, staff, and room design. The only problem is the lobby floor is super slippery. And the lighting design for the mirror is terrible. You can not see your make-up at all cause all the shooting lights were from the top. "

"I don't think this is 5 start hotel: 1) the property facilities are old, for example, the glass-door of shower room cannot prevent shower water leak to bathroom, always. 2) the swimming pool in basement is dark and dirty, with very bad smell, I didn't use but looked around. The fitting facilities and swimming pool are open to public, such as training groups, unsafe at all. 3) the main hotel entry door doesn't open to the street facing west lake (if so that'll be great), however, it's opening to...

"Good location, options for food just outside. Hotel room decor is a little dated but still very clean and comfortable. Restaurant had some vegetarian options which were very welcome. Breakfast was very good, lots of options "

"Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder. "

"Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters."

"Nice resort. Mainly visited by Chinese people so most of the staff is not speaking good English. The ones that do speak English really tried hard to help, though."

"Our experience there was lovely. Everyone was very kind and helpful. The room was beautiful. However the shower walls were glass... Pretty see through. Makes it difficult if your not there with someone your very close with. "

"服務人員態度很友善，房務員阿姨人很好，很有笑容。"