Search Hotels with Room Service in Hangzhou

"The hotel staff were nice, efficient and accommodating, and helped to make my stay really easy and wonderful. The room is spacious, the bathroom is huge. Everything was so clean, and they also provided good quality bathroom amenities. It was really a great experience. Thanks - esp to Jason, Ada and Chris at the front desk. "

"I don't think this is 5 start hotel: 1) the property facilities are old, for example, the glass-door of shower room cannot prevent shower water leak to bathroom, always. 2) the swimming pool in basement is dark and dirty, with very bad smell, I didn't use but looked around. The fitting facilities and swimming pool are open to public, such as training groups, unsafe at all. 3) the main hotel entry door doesn't open to the street facing west lake (if so that'll be great), however, it's opening to...

"Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters."

"Nice resort. Mainly visited by Chinese people so most of the staff is not speaking good English. The ones that do speak English really tried hard to help, though."

"Staff are helpful, 3 mins walk to Metro and the breakfast spread is brilliant."

"good, but the food (breakfast) is not good, you should to improve it"

"服務人員態度很友善，房務員阿姨人很好，很有笑容。"

"Stayed one night. Served its purpose Bed was comfortable "