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"Clean"

"The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou. "

"Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder. "

"位置非常好，也非常安静，离西湖不到4公里。房间很大很舒适，下次去杭州还会住这家。"

"Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant."

"Hotel is very clean. They offered free Peet’s coffee made by barista- each room gets a certain number of tickets based on number of days booked. There are a lot of malls and food options around, all walkable distance. The place is about 5-10 minute walk from Wulin night market and 10 minute walk to west lake. "

"Close proximity to the West Lake makes it easy to assess. There's no lake view from our room but can go to the gardens for that. Room is well taken care of by the service staff, excellent service. "

"Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you...

"Staff are helpful, 3 mins walk to Metro and the breakfast spread is brilliant."

"It's about 5 - 10 min walk from Subway station. There is a bus stop in front of the hotel, where you can take airport bus to the airport, need to buy ticket first at a tour agency nearby hotel (ask fo location at the hotel). Wifi is ok. "