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"Great location! Helpful and nice staff at the breakfast, and front desk."

"Breakfast wss very good. Hot and cold choiced. Very good selections."

"Breakfast selection was lovely. Room a bit tight, however, bathroom with tub & walk-in shower very large. Room was clean & staff was great."

"The room was lovely , the staff helpful "

"Well - here's the good, the bad and the ugly. We first arrived jet lagged as all get out and were greeted nicely by the front staff. Check in was easy. We paid extra for a tower view hotel and upon entering our room, the view was magnificent. That was quickly shrouded but the stifling heat in the room! It was stagnant and so very warm. I searched around the room for a thermostat and located it but it wouldn't turn on. I called down to the front desk and was informed that they do NOT have air con - why have a thermostat? At this point we started to look around and saw various signs that the hotel needs some upgrades. On the bathroom, what was a towel heater rack no longer worked. The front of the bathtub had a painted wood panel over it and was chipping away leaving large areas of open wood with splinters. The tile was pitted and needed extra love. Lastly, the big one: we had do not disturb lit the entire time we were there as we prefer no service an no one in rooms while we are out sightseeing. On day two, we arrived back to our room and noticed the bed had been made and freshened up. However, the bathroom look like it had been left in a hurry. The trashing was in the middle of the of the room. The floor mat and used towels that were hanging in the bathroom were removed but no new ones were left. I complained to the front desk @ which promised to respond and I haven't heard back regarding why they entered without notice."

"Excellent property, location and service. Highly recommend"

"Staff and property excellent but totally disappointed with the breakfast and coffee /light snack shop available. Breakfast on offer was hot food or continental. The hot food available was stone cold, cold plates with cold food. If you decided to have toast, good luck there as the bread had to go through a conveyor toaster 3 times before it registered any colour as ‘toasted’. Then once through one had to search the restaurant for the butter. Milk not by the hot drinks machine tracking again to search its location. Very disappointing!"

"Absolutely wonderful stay in London made even better by the staff of The Strand Palace. From our very dapper doorman Anthony at arrival and early check in with Saloni to the kindness of Mohammed our porter at departure, the hotel did not disappoint. The rooms were clean and well stocked. The food and service at Haxell’s breakfast buffet and dinner were excellent. The hotel is convenient and central to London and made it easy to get around the city. I would highly recommend staying here and will definitely be back. "

"The self-service check-in process far too longwinded. Had to input all contact details even though the booking was made through Hotels.com. The text informing me of our room number didn’t materialise. A receptionist had to sort this out which negated the self-service check-in process. The “deluxe” double room was basic. The shower was the worst that we’ve ever had at an hotel. At maximum, the temperature was tepid at best. The shower was the overhead type (no flexible hose option) over the bath. A rather dated shower curtain was utilised, rather than a decent glass screen. The hotel was very convenient and the staff were polite. This is a basic hotel at best."